This role is suitable for an individual with SaaS experience in a similar role including IT Support, Technical Support, 1stLine Support, 2ndLine Support, Application Support.
Location:Hybrid working role - 4 days office based in our Redditch offices (B98 9NR)
Salary:Up to £26,000
* Enhance your technical knowledge by working on our inhouse software, gaining hands-on technical experience.
* Work closely with our developers, QA testers, networking team and more!
* Take advantage of our TelXLerator scheme giving you an excellent opportunity for development and career progression into teams such as Tech Ops (Networking) and QA.
We are currently looking for aSupport Desk Analystto join our Partner Support team where you will act as the technical point of contact for our partners when their first line support is unable to resolve errors, faults and bugs in our live software.
You will;
1. Provide support to our customers and communicate effectively via email, our ticketing system and telephone.
2. Accurately log, track and resolve issues in a timely manner, working within the help desk ...