Account Manager About Us Abbots Care is an award-winning domiciliary community care provider in Hertfordshire with a CQC rating of outstanding. With in the role as an Account Manager you will be responsible for managing our Live-in Care and 24-Hour care packages, you will be a key point of contact making a huge difference to the lives of our service users. Abbots Care is a Growing business within Social care and a lead provider across the Hertfordshire area, this role will provide an opportunity to be a part of an industry that is essential to our society and one that is known for job security in the face of a recession or economic downturn. The Role Within this role you will be responsible for coordinating our growing Live-in care packages, this will involve building relationships with service users, their families and care professionals to ensure that we are delivering outstanding care. This would include Customer satisfaction visits to service users’ homes to resolve any issues that they may have or to enhance their experience with Abbots Care. As well as this you will be responsible for scheduling Care workers into work to ensure continuity for service users ensuring that you are matching requirements to their skill sets. Building relationships is the aim of the game in this role, open communication and providing the best service possible for our clients. Person Specification Experience of Account Management or working within a Coordination role Experience of Domiciliary care would be beneficial although not essential Ability to build relationships and solve problems on the spot Driver with own vehicle to be able to complete customer satisfaction visits We are looking for someone who is vibrant, self-motivated and passionate about making a difference to the lives of vulnerable people. Drive and Resilience. Excellent verbal and written communication skills, you’ll be comfortable on the phone as you are writing emails. Experience of working in a faced paced environment and flexible. Benefits Salary £30,000 per annum DOE Company Pension Scheme Additional days holiday added for each year of service Paid development training to support your career Newly refurbished office near St Albans city station Excellent Progression opportunities Who are we? Founded in 1995 as a small family business, Abbots Care is now a multi award-winning, CQC rated Outstanding care provider with family values still very much at the heart of what we do. As well as being committed to providing the very best care for our service users, we strive to ensure our staff have access to specialist training pathways, career development opportunities and well-being support. We are the lead provider to Hertfordshire County Council and have an excellent reputation for meeting the needs of the people we support and delivering high-quality person-centred care There are so many reasons to join our team, but these are our top five- Feeling of reward: There is no better feeling than knowing you have made a difference to someone’s day, week or even month. Flexibility: We understand the importance of having a work life balance. Variety: No day is ever the same and this truly is a special part of working in care. Real qualifications: Unlike other care providers, we offer a full range of training and opportunities to gain qualifications, we also pay for your training course as well as the time you have spent training with us. Our perks: There are plenty of reasons you will love working with us, from our competitive pay rates to our market leading mileage pay. We have a fantastic management team and operate an open-door policy in our branches. When you join Abbots Care, you join a family like no other. We pride ourselves on the quality of the staff we employ, and when you join us, you will receive the absolute best training and ongoing support to help you in your role. For further details please apply and a member of our team will be in contact.