Student Enrolment Advisor, Customer Service Role Birmingham
Talent pool
Operations - HE - Professional Services
Contract type
QA HE Ltd FTC
Job advert
Student Enrolment Advisor within our Compliance Team
On Campus Customer Service Role
Birmingham City Centre
Do you have experience within a busy student facing or customer support environment? Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!
About our role: You will be responsible for verifying the eligibility of prospective students to study in our institution, ensuring student documents are all in order as required. Additionally, you will guide students through the enrolment process, providing essential information and support to facilitate a seamless transition into their chosen programs.
Your ability to give our students an excellent level of customer service is vital to our student success. Good IT skills, ability to use our CRM system, and proficiency in Word and Excel are a MUST!
Start date: 28th April or 6th May until the end of August/early September.
Bring your experience:
1. Good administration skills with high attention to detail.
2. Excellent knowledge of Microsoft Office applications, particularly Excel and Word.
3. Excellent written and oral communication and interpersonal skills.
4. Ability to manage a busy and varied workload in a pressurised environment, adhering to deadlines.
5. Exceptional problem-solving skills with the ability to work on your own initiative.
6. Ability to use initiative when required.
A little more about QA:
We provide access to outstanding higher education for students preparing for undergraduate study, working professionals looking to specialise in their field, and career changers. We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management, and Web Development, all delivered in city centre locations.
Apply now – here’s how!
Simply hit the apply button.
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
We look forward to hearing from you!
The successful candidate will undertake a Basic DBS check.
Vacancy location
Location
West Midlands, Birmingham, Birmingham (Louisa Ryland House)
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