Shape the future of compliance and customer care in the insurance industry with a role that makes a real difference.
We are currently partnering with one of our key clients in their search for a Compliance and Complaints Co-ordinator. This is a newly created role that’s ideal for someone with experience in complaints/compliance within insurance who really wants to make an impact in their next role! The Compliance and Complaints Co-ordinator role will be 70% complaints management and 30% compliance co-ordination.
Flawless organisational and communication skills, as well as emotional maturity, are absolutely essential for this position!
Key Responsibilities:
1. Compliance Monitoring & Risk Management:
o Support compliance with FCA regulations and internal standards, ensuring risks are identified and mitigated.
o Help maintain a culture of ethical compliance and customer fairness.
2. Customer Complaints Management:
o Manage the complaints process, ensuring timely and fair resolution in line with FCA DISP requirements.
o Identify trends and root causes and suggest process improvements.
3. Vulnerable Customer Support:
o Ensure the company’s processes meet FCA guidelines for vulnerable customers.
The Ideal Compliance and Complaints Co-ordinator:
* You MUST have experience working within the insurance industry, ideally within compliance and/or complaints departments.
* Strong understanding of FCA regulations, including DISP, vulnerable customers, and GDPR.
* Proven experience in handling customer complaints and DSARs.
* Excellent organisational skills, attention to detail, and the ability to manage multiple tasks effectively.
* Strong communication skills, with the ability to work both independently and collaboratively with teams.
Benefits of the Compliance and Complaints Co-ordinator:
* Highly competitive salary plus bonus
* Enhanced pension offering
* Private medical insurance
* Hybrid working opportunities
* 25 days’ holiday and your birthday off
* Qualification support and internal training programs
* Group life insurance
* Plus, much more!
Ready to Take the Next Step?
If you're an experienced Compliance or Complaints Co-ordinator looking for a fresh opportunity for the new year, apply with your CV today!
Call one of our specialist consultants at 0161 834 4747 and quote job reference NJR15429.
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