JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
A design led, creatively charged, unique 6-storey hotel in the centre of Manchester. 137 rooms. Open-plan kitchen, bar, and restaurant. Meeting and event spaces.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
* Discounted hotel room rates for you and your friends & family
* An additional days leave for your birthday
* Enhanced Maternity, adoption & shared parental leave
* Course Sponsorship
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life Insurance
* Employee Assistance Programme
* Social and wellness events and activities all year round
* Free meals on duty saving you over £1000 per year
And much much more!
As a Night Manager, you will ensure the hotel
operates safely and efficiently during overnight hours, handling guest
services, security, and ensuring compliance with health and safety standards.
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DUTIES & RESPONSIBILITIES
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PEOPLE
* Lead
and supervise the night team, ensuring high standards of guest service are
maintained throughout the night shift.
* Handle
late guest check-ins, early morning check-outs, and any guest inquiries or
issues promptly and professionally.
* Provide
leadership during night shifts, ensuring clear communication and smooth
handovers between shifts.
* Train
night staff on emergency procedures, security protocols, and hotel service
standards, ensuring they are well-prepared for their roles.
* Conduct
performance evaluations and offer feedback to the night team, promoting
ongoing development and professionalism.
* Manage
rotas, staffing schedules, and team resources to ensure adequate coverage
during night shifts while managing labor costs.
* Take
responsibility for guest complaints or incidents during the night,
resolving issues to ensure guest satisfaction.
* Maintain
a welcoming and professional presence at the reception area and ensure the
team provides exceptional service.
* Conduct
regular briefings with the night team to communicate expectations,
updates, and hotel standards.
* Facilitate
ongoing training and development sessions, keeping the night team up to
date on hotel standards, service protocols, and security procedures
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QUALITY
* Conduct
nightly audits, ensuring that all daily financial transactions are
processed correctly, resolving discrepancies where necessary.
* Oversee
room allocations and ensure guest records are accurate, particularly for
late arrivals and walk-ins.
* Ensure
all guest accounts and billing procedures are followed accurately,
addressing any guest billing issues promptly.
* Liaise
with the housekeeping and maintenance teams to ensure rooms are ready for
guests and that any night-time issues are resolved efficiently.
* Monitor
guest feedback from surveys and online platforms, addressing any
service-related issues during the night shift.
* Ensure
all public areas of the hotel (lobby, hallways, lounges) are kept clean
and well-maintained throughout the night.
* Maintain
and monitor room service operations, ensuring quality and timeliness in
line with RBH standards.
* Conduct
regular inspections of guest rooms prepared for early morning arrivals,
ensuring they meet hotel cleanliness and setup standards.
* Ensure
all night staff are familiar with and adhere to RBH’s service recovery
protocols, promptly addressing guest complaints to turn negative
experiences around.
* Audit
the night shift operations regularly to identify any opportunities for
efficiency improvements and guest service enhancements.
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PROFIT
* Manage
and balance all financial transactions during the night shift, including
processing credit card payments and handling cash securely.
* Ensure
that all cash floats, safe deposits, and receipts are securely stored in
line with hotel security policies.
* Review
room allocation with the Reservations Department to maximize occupancy and
ensure room upgrades are offered where appropriate.
* Identify
opportunities to maximize revenue by upselling hotel services such as room
upgrades, late check-outs, and breakfast packages.
* Control
operating costs during the night by managing payroll expenses, reducing
waste, and ensuring efficient use of resources.
* Prepare
financial and operational reports for senior management to review after
each night shift.
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STRATEGY
* Collaborate
with senior management to develop and implement strategic initiatives that
improve night operations and enhance guest satisfaction.
* Analyse
guest feedback and identify opportunities for improvement in night shift
operations, ensuring that service excellence is maintained.
* Implement
cost-saving initiatives and efficiency measures to optimize the
performance of the night shift.
* Ensure
compliance with RBH’s overall strategy and objectives, aligning the night
shift operations with broader hotel goals.
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GENERAL
* Ensure
that all security and safety protocols are followed during
the night shift, including conducting regular patrols and monitoring CCTV.
* Be
responsible for health and safety standards, including fire safety, first
aid response, and evacuation procedures, ensuring the team is trained and
prepared for emergencies.
* Conduct
nightly walk-throughs of the hotel to ensure cleanliness, safety,
and security standards are maintained.
* Serve
as the Duty Manager during the night shift, overseeing all
operations and handling any emergencies or guest incidents that may arise.
* Adhere
to all RBH codes of conduct, policies, and procedures, maintaining
professionalism and integrity in all interactions with guests and staff.
* Flexibly
handle additional tasks as directed by senior management to contribute to
the overall success of the hotel.
* Work
closely with other departments, such as housekeeping, maintenance, and
food & beverage, to ensure smooth operations during night shifts.
* Ensure
compliance with GDPR and data protection laws, securing guest information
and hotel data during night operations.
* Regularly
update and maintain accurate records of incidents, maintenance issues, and
any guest complaints that occur during the night shift.
* Monitor and manage any third-party
contractors or vendors operating overnight, ensuring they comply with
hotel standards.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .