Role: BA with insurance or banking experience
Location: Remote UK (Travel to Paris/Brussels a possibility every fortnight for 2 days at a time)
Type: Contract
Note: Exposure to AI Tools is required.
We have a role at a global Insurance provider, for which we need a Consultant level resource to play a support role in an established team - likely for the duration of the next year. Travel to Paris/Brussels a possibility every fortnight for 2 days at a time. French speaking would be good, but not essential. Could also be Paris or Brussels based.
Scope of role:
1. Support global/local operations with testing and the roll-out of AI solutions.
2. Support execution of the tasks in the plan (BA type work) and build reporting/status up to SteerCo level.
3. Support transitioning to the new operating model with the new Digital AI product innovation (Chat Bots - Customer facing solutions).
Skills:
1. Appreciation of AI tools, the setup required, and deployment to customer service functions.
2. Planning both waterfall and in sprints/agile.
3. Basic BA skills - process, comfortable with manipulation of basic data in XLS.
4. Stakeholder engagement/communication.
5. Decent level PowerPoint for status updates, etc.
6. Has worked in a project that has deployed change to processes and the way people work (ideally customer service agents who now use AI to help them solve customer queries).
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