Location: Office based, Market Harborough, Leicestershire
Salary: £28,704.00 + Benefits
Working Hours – 37.5 hours a week, Monday to Friday between 8am and 6pm
We are the brand behind world-class brands. We deliver unparalleled customer management, marketing, payment, technology and data solutions, making us the largest and most strategically aligned full-service provider for publishers globally. We have earned the trusted confidence of a wide range of companies supporting over 1,150 brands globally
We are seeking an experienced Team Leader to support and mentor Customer Service Advisors within our escalations team. Your role will be crucial in ensuring the team consistently delivers exceptional service and in identifying trends and root causes of issues. If you are passionate about customer service and have experience in a customer service environment, we would love to meet you. We offer comprehensive training and continuous development opportunities.
KEY SKILLS & ATTRIBUTES REQUIRED FOR THE ROLE
1. Able to deliver constructive feedback effectively
2. Demonstrate excellent presentation skills
3. Ability to remain calm when dealing with difficult situations
4. Excellent communication skills- verbal and written
5. Good time management and prioritising skills
6. Interacts with staff and customers (internal or external) in a sensit...