Through our work with clients including Adobe, Prime Video, Spotify, YouTube, Microsoft, Kellogg’s, HSBC, John Lewis, Have I Got News For You, Motorway, Channel 4, and Amazon Alexa, we add value, not noise.
We put creativity at the heart of everything we do. From social strategy, social creative, social production, social amplification, and social effectiveness, we deliver expertise and cultural relevance. On social.
As an Account Manager, you’ll play an integral role in delivering fantastic work for our clients. You’ll have an excellent understanding of the social media landscape and how it fits into integrated marketing campaigns. You’ll be comfortable liaising closely with clients and stakeholders at a senior level, and work collaboratively with our creative, design, and production teams to effectively manage projects from briefing to asset delivery.
Your Responsibilities
Project management: You’ll be comfortable with the often fast-paced, plate-spinning nature of agency life, overseeing the daily always-on output of the account by developing budgets, timelines, and SOWs. You’ll also be confident at distilling client briefs or business problems by translating them into marketing, communication, or social objectives. You’ll be adept at working closely with the creative & production teams to ensure work remains on track, on brief, and is delivered on time. You’ll also have a sound understanding of paid media, offering support and recommendations to the creative, client, and paid teams where necessary. You’ll be an incredibly organised and process-driven individual, with enough initiative to take a project by the horns and own it from start to finish.
Client management: Working with clients at a senior level, you’ll be responsible for keeping clients informed of new social initiatives and opportunities for the continued development of the client's business. Well versed in the art of managing expectations and constructively pushing back where needed. You’ll also have fantastic communication skills and be a great presenter.
Quality control: You’ll be the brand guardian of your account, preventing any work that isn’t up to scratch or on-brand from leaving the building (or home office!).
Commercial: You’ll have a strong understanding of managing campaign and production budgets and be able to identify opportunities for upselling in the event of underspend.
Reporting: You’ll have experience pulling monthly or quarterly reports for your clients, analysing performance data across Facebook, Twitter, and Instagram, and be comfortable presenting that data back to clients alongside learnings and content optimisation recommendations.
Team support: You’ll have some experience managing junior team members with the ability to oversee workload, provide direction, and delegate tasks.
Some Specific Skills You’ll Need
* Proven track record either at an agency or client-side working in social, digital, marketing, or advertising.
* Experience working in a fast-paced environment, managing multiple projects, workstreams, and teams at once.
* An ability to diplomatically negotiate tricky deadlines and client requests to deliver work on time and to the highest possible standard.
* Business sense, commercial acumen, and the ability to work to budgets and tight deadlines.
* A good understanding of social media metrics, in order to translate into client-friendly reports with key insights and takeouts.
* Understanding of design and video production, including small to medium-sized shoots.
* A genuine passion and natural enthusiasm for social and creative work.
* Dedication, hard work, and tenacity.
* Highly organised and able to remain calm under pressure.
* A self-starter who takes initiative and is not afraid to roll up their sleeves and get the job done.
* A good creative eye and attention to detail, along with a hunger to contribute to the creative process.
* Proficiency in Microsoft Office and Google suites, particularly PowerPoint, Excel, Outlook, as well as Google Sheets, Slides, and Docs.
* Experience in conducting social media analysis and pulling together results/reports.
* Strong and confident communication skills, both written and verbal.
Extra Awesome
* A good sense of humour.
* Demonstrated passion for social media and creative work.
* A good understanding of the paid social landscape.
* Experience pitching or onboarding new clients.
Perks of the Job
* 25 days holiday + 2 extra days at Christmas + 2 annual days for volunteering.
* Flexible working, with 2 in-office days expected.
* Employee wellbeing perks including EAP mental health support, free membership to both Headspace meditation and Perkbox.
* Discounted gym membership.
* Cycle to work scheme.
* Summer and Christmas company parties.
* Access to health insurance.
Diversity & Inclusion
That Lot is an Equal Opportunities Employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
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