Senior Repairs Technician
Role Purpose:
Our client is a global leader in outdoor digital signage solutions, provides smart urban environments with cutting-edge technology. From hardware development to back-end customer services and supports both domestic and international clients. Their proprietary software, Remote Device Management (RDM®), ensures real-time performance monitoring across our screen network, offering 24/7 insights for consistent, high-quality content delivery.
The Senior Repairs Technician will manage the RMA and warranty processes, diagnosing faults, leading the repair/replacement process, and working with a variety of hardware and electronic components. The role also involves writing and updating operational procedures and ensuring adherence to departmental protocols.
Key Responsibilities:
1. Electronic & Electrical Fault Repair
* Diagnose and repair faults in digital signage, including LCD screens and other components.
* Conduct initial testing and fault-finding for returned products.
* Perform routine maintenance and calibration of electronic equipment.
* Ensure all repairs meet established quality and safety standards.
2. RMA & Warranty Process
1. Manage the full repair and replacement process for returned products.
2. Identify faults and determine appropriate repair o...