Job Description
Community Housing AssistantHampshire and parts of SurreyPermanent, Full time (37.5 hpw) Salary circa £25,000 per annum and great benefits including Health Cash PlanHome, a place where you belongThis is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in Hampshire and parts of Surrey. As our Community Housing Assistant (CHA), you’re the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!Typical day as our Community Housing Assistant
* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.
* You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.
* You’ll support with tasks such as managing our empty property processes which includes liaising with local authorities, also completing estate inspections, engaging and meeting with contractors on site.
* You’ll carry out and record the routine safety and compliance checks in our buildings and communities.
* You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! You bring
* A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.
* A real passion for delivering excellent customer service and a genuine desire to help your customers.
* Confidence working collaboratively with colleagues in other parts of the business and external partners
* An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!
* The ability to use technology to navigate our systems and update customer records
* An appreciation that this is a role where you’ll spend much of your time lone working in our local estates where access to a vehicle for business use is a must.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role.? This remains under regular review.Our teamYou’ll join Scott’s team, we’re super passionate about what we do! We’re really proud of the work we do in our communities to help our customers sustain their tenancies. We’re a supportive bunch and like to meet up regularly in our Port Solent office.Job details
* This is a hybrid role and in an average week, you’ll be expected to split your time working from the Port Solent office, as well as out in our communities in Hampshire and parts of Surrey, and working remotely from home.
* There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to sh...