Job summary
Please refer to Job Description
Job description
This is a permanent position for a Head of Serious Further Offences and Complaints with the North East Performance & Quality Team. The successful candidate will undertake line management of Reviewing Managers within the team, and be responsible for the oversight and assurance of SFOs, Complaints and IMRs within the Region. The successful candidate may also be required to undertake wider work within the Performance & Quality Team to ensure efficient processes are in place to share learning and support effective practice.�
Our Serious Further Offence and Complaints Team forms part of the wider Performance & Quality Team for the North East Probation Service. It consists of Reviewing Managers who undertake investigations into Serious Further Offences and Complaints, in addition to undertaking other investigations, such as Individual Management Reviews (IMR) which form part of Serious Case Reviews and/or Domestic Homicide Reviews. The successful candidate will be line managed by the Head of Performance & Quality.
New entrants to the Civil Service will be expected to join at the entry point salary for the advertised band�
Existing Civil Servants will have their salary calculated in accordance with the Department�s pay on transfer / pay on promotion rules.
Overview of the job�� �
Working at the direction of the Head of Operational Function the post holder will be deployed to a variety of roles in order to provide strategic support.
Summary�� �
To support the Head of LDU Cluster providing management and leadership within the National Probation Service (NPS) Local Delivery Unit (LDU).
To represent the Head of LDU Cluster with external agencies/stakeholders and staff as appropriate.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
May be required to participate in out of hours on call rota.
Responsibilities, Activities & Duties�� �
Senior Operational Support Manager may be required to undertake any combination, or all, of the duties and responsibilities as directed by the Head of Operational Function as set out below. .
� � �Cluster operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management etc.
� � �Operational support to the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
� � �Providing support to the Head of Cluster within the relevant Probation Instruction criteria and rules such as, grievance, discipline, capability, complaints, etc.
� � �Responsible for the professional development of cluster staff
� � �Responsible for developing and deploying the Cluster Training Needs Analysis
� � �Ensure effective cluster employee recruitment and induction
� � �Act as cluster lead for performance & quality
� � �Act as cluster lead for audits and inspections
� � �Operational support to the Head of Cluster in completing reviews and delivery of action plans such as Domestic Homicides, Serious Further Reviews, Serious Case Reviews, etc.
� � �Responsible for the management of the Business Manager and the administrative support functions within the cluster
� � �Under the guidance of the Head of LDU Cluster; represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy
� � �Participate in the Multi Agency Public Protection Arrangements (MAPPA) locally in conjunction with other responsible authorities including the chairing of MAPPA level 3 meetings
� � �In the absence of the Head of LDU Cluster to make decisions and provide advice on the management of offenders where senior management authorisation or involvement is necessary authorising the recall of offenders to prison
� � �Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary
� � �Under the guidance of the Head of LDU Cluster to take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.
� � �Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.
� � �Senior Management responsibility for estates, buildings and maintenance activities within the cluster
� � �Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
� � �Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
� � �Work within the aims and values of NPS and HMPPS
The duties/responsibilities listed above describe the post at present and are not exhaustive. The job holder is expected to accept reasonable alteration sand additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under job evaluation and shall be discussed in the first
instance with the job holder.
Technical 1��
A qualification in one of the following areas:
- Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.
- Or, a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007. The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
Diploma in Probation Studies
Diploma in Social Work (with Probation Option)
CQSW (with Probation Option)
Person specification
Please refer to Job Description
Qualifications
A qualification in one of the following areas:
- Probation Qualification Framework Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice.
- Or, a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender Management Act 2007. The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
Diploma in Probation Studies
Diploma in Social Work (with Probation Option)
CQSW (with Probation Option)
Behaviours
We'll assess you against these behaviours during the selection process:
1. Leadership
2. Making Effective Decisions
3. Working Together
4. Delivering at Pace
5. Communicating and Influencing
6. Managing a Quality Service
7. Changing and Improving
Technical skills
We'll assess you against these technical skills during the selection process:
8. Please refer to Job Description
Benefits
9. Access to learning and development
10. A working environment that supports a range of flexible working options to enhance your work life balance
11. A working culture which encourages inclusion and diversity
12. A with an employer contribution of
13. Annual Leave
14. Public Holidays
15. Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
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