The Role: Operation Coordinator
The purpose of the Operation Coordinator is to support our Regional Operation Managers and their team of Area Operation Managers. This is a demanding role and requires a strong-willed person who's able to work under pressure and deal with colleagues at all levels.
Key Responsibilities:
* Provide operational support to the Regional Operation Manager (ROM) and their direct management team (Area Operation Managers, AOMs).
* Customer contact both internal and external.
* Managing meeting and room bookings.
* Assisting with the creation of monthly contract reports and quarterly review documents.
* Provide administrative assistance to the wider team to ensure the collaborative development of the business, effective team working, and support to colleagues.
* Preparing and issuing predefined reports and presentations for both internal and external customers to deadlines to the highest standards.
* Taking minutes and actions at Regional and Area operation manager meetings or AOM team meetings.
* Management of the training matrix.
* Management of P1 and MOP to support the team.
* Daily Performance reporting to support each AOM/ROM.
* Support with P2-P6 overdue tasks as requested by AOM/ROM.
* Creation of documents to support both AOM and ROM.
* Raise web quotes and obtain quotations for the region.
* Govern the webquote process to ensure submission is to client expectation.
* Tracking team holiday and sickness.
Person Specification:
* Good education expected, which will include an English and Math's qualification as minimum.
* Very proficient in the use of Microsoft Word, Excel, Visio, Outlook, and PowerPoint.
* Experience of using Dynamic and MS project is an advantage.
* Excellent relationship building skills.
* Ability to work under pressure and to strict deadlines.
* Must be detail conscious, accurate, and methodical in approach with strong organisational and communication skills.
* Organised, able to prioritise and deliver within high pressure, business critical environments.
* Able to work systematically and use own initiative, often working on more than one task at any given time.
* Calm manner, able to work under pressure and against rapidly changing demands and priorities.
* Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.
* Must be flexible to work outside core office hours from time to time, and to travel on occasions to other work locations.
Our Mission: To build a world-class business through exceptional service and exceptional people.
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