Job Description Summary You will be part of a global product support team, providing technical solutions and 24/7 AOG support to GE Aerospace customers. You will maintain a broad overall appreciation of in-service platforms and products and facilitate the use of approved processes to ensure your solutions are customer focused and compliant. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Job Description
Roles and Responsibilities:
Support the development of the department's global strategy in line with overall GE Aerospace vision and seek opportunities for process improvement Function as a prime technical focus to the Customer Experience team on all current aircraft Power generation and Avionics issues Be a strong customer advocate for the Power & Avionics Aftermarket Team Build and continually develop an effective working relationship throughout GE Aerospace company, particularly for support of Power products Drive on time delivery of customer queries, ensuring cases are assigned clear ownership and closed in a timely fashion Provide guidance and training to other departments on Systems case handling Develop and deliver comprehensive training & support documentation Assist Product Support Engineers with defect investigation/documentation reviews Develop and manage individual work plans/schedules and clearly communicate risk to completion in a timely manner Use appropriate technical data to support reliability analysis and investigations Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication, and technical discussions Worldwide technical and commercial support for GE Aerospace customers Deputize for the Systems Fleet Support Leader at technical and strategic meetings when requested. Required Qualifications:
Minimum HNC or equivalent in Aerospace or Electrical/Electronics discipline or similar level of knowledge and experience Significant experience in a broad base Aerospace industry or Aviation products Excellent interpersonal and communication skills Self-starter, able to identify areas for growth within the team and develop plans for successful implementation. Technical Communication - Skilled in the presentation of technical information both verbal and written, adapting material for the target audience Customer Centric -Skilled regarding customer requirements, translating them into clear deliverables Problem Solving - Skilled in analysing and identifying or proposing solutions to problems using a wide range of data and technologies Product Knowledge - Aware/skilled in the theory and operation of defined products, able to assist in identification of root cause failure. Desired Characteristics:
Strong core competence in Microsoft Office applications, particularly Excel, PowerPoint and Outlook Lean experience and training preferred Program Management - Aware/skilled in the organisation and execution of projects and tasks to meet defined deliverables Humble: respectful, receptive, agile, eager to learn Transparent: shares critical information, speaks with candor, contributes constructively Focused: quick learner, strategically prioritizes work, committed. Flexible Working
GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.
Total Reward
At GE Aviation we understand the importance of Total Reward.
Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
Performance based annual bonus Non-contributory Pension Life Assurance Group income protection Private medical cover Holiday Hourly equivalent of 26 days, with flexible option to buy or sell Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS
Right to Work
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.
Additional Information
Relocation Assistance Provided:
No