Description
We are looking for a dynamic and inspirational individual to support our London Anchor business, spa and team.
Situated in the heart of central London, Lush Spa Oxford Street is brimming with opportunities, and with a fresh new look, there’s no better time to develop this part of the business further!
You’ll be leading an incredible team of 7 talented and experienced Spa Therapists, dedicated to our clients’ journey and growing Lush Spa presence in London.
With a company focus on management development, profitability and making the most of every treatment room, we’re looking for a Spa Manager that can innovate new ways of maintaining the magic of the Lush Spa whilst strengthening and sustaining the business.
As part of the Lush Spa Oxford Street management team, you'll be supporting our current core team alongside developing the skills of our newest team members.
A passion for business building is a must as you'd be responsible for spotting opportunities on a daily basis as well as building strategies to drive the business forward and increase sales.
We’re looking for a Spa Manager who understands that people are at the heart of what we do, ensuring our space is a nurturing place for our clients and team.
This is a unique opportunity to manage a Lush Spa in a city which boasts a secondary location in Covent Garden, as well as our Studio Spa located in Soho.
You’ll be joining a trifecta of spa powerhouses, dedicated to building Lush Spa in our capital city.
Find out more about us:
* Spa Manager Job Description
* Gallery of Lush Spa Oxford Street
* Lush Spa Oxford Street GMB
Key Details
Closing date: Wed 12th of March
Interviews: Wednesday 2nd of April
Pay: £32,300
Location: You will work at the Lush Spa Oxford Street, which will be your usual place of work. From time to time you will be required to work away from the shop, including training and meetings both around the UK and Ireland, which may mean overnight stays away from home.
Hours: You are contracted to work 40 hours per week over five days. You can organise with your store manager which days and hours work best, considering your spa’s peak trading times and being flexible to the needs of your business.
Treatment training: You will participate in a 6-week paid training at our Spa Training Centre in Poole, Dorset where you will learn how to perform our core treatments. Travel, accommodation and expenses are covered by Lush. Dates will be discussed at interview.
Essential Skills and Experience
* Proven experience managing a spa or similar environment, with a strong track record in driving sales and exceeding targets. Or a lengthy tenure in Lush spas, progressively advancing from a therapist role, taking on more responsibility.
* Passionate about educating and empowering others through training and development initiatives.
* Exceptional leadership and team management skills, with the ability to motivate and inspire others.
* Excellent communication and interpersonal skills, with a passion for delivering outstanding customer service.
* Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
* A genuine passion for Lush products and values.
* Proven experience in delivering exceptional luxury Spa treatments
Employee Benefits
* Fantastic in-house learning and development opportunities including all Lush Spa treatments, products and brand training (paid at your hourly rate)
* Generous staff discount (50% on products and spa treatments, 10% on HairLab, Tangled Hair, Fresh Facial & Book a Bath experiences)
* Enjoy 2 complimentary products of your choice per month
* Available free handcare and mouthcare products during shifts for Spa Therapists
* Pension scheme
* Birthday Day Off
* 28 day holiday allowance (calculated on a pro-rata basis) and from year 2, an extra day’s holiday for each full year worked (maximum 5 extra days)
* Supportive parental leave scheme - 6 months of full pay (primary caregiver)
* Financial childcare support on return to work (depending on contracted hours)
* Cycle to work scheme
* Free Spa Therapist tunic
* Employee assistance programme provided by Health Assured
* Access to an online learning community
* Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort)
* Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)
* Flexible rolling rotas - Shift patterns will vary from morning and afternoon/evening shifts (including weekends and bank holidays) based on the client demand of a Central London spa.
* Productivity based bonus scheme.
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
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Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.
Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold ‘naked’ to the customer without any packaging.
We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!
Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.