Product Support Lead | Brighton | Hybrid role, working from the Brighton office and home, with regular travel to customer sites | Full Time - 37.5 hours per week, Monday to Friday, to be worked flexibly in line with team, customer, and company needs | £55,000 - £60,000 per annum
Our client is a UK technology company with team members based across the country. They solve through-life acquisition and support management issues for the Defence and related sectors, supporting their teams to work strategically, collaboratively and effectively to maintain and streamline the delivery of military and industrial capability.
They are looking for a Product Support Lead to join their team in Brighton. They are seeking an individual who has a strong customer service focus and is proactive, dynamic, and eager to engage with customers to ensure the Product Support team delivers exceptional service that meets their needs.
The role involves providing a best-in-class Service Desk experience for their customers. The Product Support Lead will own the end-to-end problem solving process, liaising with various departments in the company to satisfy the customers’ needs and provide a value-added service for them.
Are you the right person for the job?
Ability to represent the company with senior customer stakeholders in face to face on site meetings and in escalation calls
Customer centric approach to Product Support
Possess a thorough and enthusiastic approach ...