Job Title - Content & Omnichannel Global Process Excellence Manager
Career Level - E
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.
Who we are:
The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment that provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines.
What we do:
A trusted partner to the business, we’re on a mission to make AstraZeneca more agile, efficient, and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we’re reimagining how we work.
ABOUT THE ROLE
AstraZeneca seeks a Content & Omnichannel Global Process Excellence Manager within the Global Business Services Commercial Operations vertical, reporting to the Director of Global Content & Omnichannel Process Excellence. A key member of the Content & Omnichannel Operations organization, this newly created role is responsible for shaping and aligning processes and tools leveraged by regional and business services teams to drive speed to market, quality, and cost efficiency for AstraZeneca.
The role of the Content & Omnichannel Global Process Excellence Manager will serve two primary functions:
* Process Design and Change: working with cross-functional partners in local market, nearshore, and offshore locations to define new global processes applicable to the management and delivery of commercial services to AstraZeneca business stakeholders; the Global Process Excellence Manager will act as a custodian of Enterprise business process standards and will advise GCO colleagues on defining flexible and robust new processes and identify opportunities to reassess and optimize existing processes.
* Process Oversight: accountable for general process oversight, liaising with local market, nearshore, and offshore teams to enable embedding of global standards into existing ways of working, support integration of reasonable local variations, and adherence to relevant global work management principles and the operational taxonomy.
Core Remit & Responsibilities:
* Work with in-market GCO teams in the US, EUCAN, and/or International and Japan, GCO delivery teams in Global Service Hubs and external delivery partner teams to design, change, and oversee the implementation of high-quality business processes.
* As a member of the Global Process Excellence team, collaborate with additional Process Managers. Continuously drive towards global standardization while accounting for regional/local nuances.
* Represent a holistic process mindset which spans organizational boundaries. Enable GCO teams to see cross-functional connections, synergies, and opportunities to simplify processes and improve collaboration and coordination.
* Establish, introduce, and drive adoption of end-to-end global delivery processes leveraged by regional and business services teams, accounting for required regional nuances.
* Serve as work methodology subject matter expert – aligning with regional, business services, and content and channel excellence teams in order to continuously shape and redefine how GCO work is delivered.
* Key contributor in defining, implementing, and facilitating regional and global Community of Practice forums, intended to share/drive best practice adherence and operational efficiency.
* Lead and/or support execution of prioritized initiatives relating to process excellence within GCO Content & Omnichannel Operations.
* Drive collaboration and culture of continuous improvement across various cross-functional teams.
Minimum Qualifications:
* Bachelor's degree. Advanced degree is preferred.
* Minimum 7+ years’ experience in complex business process design and implementation with a proven track record of successful outcomes in a multinational enterprise context.
* Proficiency in process improvement methodologies (Lean, Six Sigma, Kaizen, etc.).
* Familiarity with business process management (BPM) systems is advantageous.
* Proficiency in creating and analyzing process maps, value stream maps, and workflow diagrams.
* Knowledge of change management principles and experience in leading change initiatives to ensure successful adoption of process improvements.
* Excellent organizational and project management skills, with the ability to prioritize and manage multiple projects simultaneously.
* Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
* Analytical mindset and problem-solving abilities, with a focus on identifying and resolving project-related issues.
* Strong leadership skills and coordination across teams.
* Proven ability to manage cross-functional stakeholders and tasks simultaneously.
WHY JOIN US?
We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.
SO, WHAT’S NEXT?
Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.
WHERE CAN I FIND OUT MORE?
Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
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