Job Description
Total Staff Services are recruiting a Facilities Team Leader for our client based in Oxford. You will be experienced in delivering high quality planned and reactive maintenance services in a property management environment, whilst keeping customers at the heart of everything you do. You will be accountable for a small team of Facilities Team Members, helping to maintain a well-kept, safe, secure, compliant, and efficient environment. This includes taking ownership of planned and reactive maintenance, and ensuring your team provides a world-class service.
You will lead and motivate your team to:
* Support the Facilities Manager to build and develop a motivated, engaged, and high-performance team
* Support the routine activities of your team, including delegating tasks and setting targets
* Support the training and development of your team members to help them reach their potential
* Take accountability for your team's responsiveness in solving problems
* Take accountability for your team's performance, actively participating in performance management conversations and personal development plans
* Assume Facilities Team member duties when the Facilities Manager is on shift
* Ensure compliance checks are done correctly and on time
You will lead and motivate your team to:
* Provide general maintenance assistance throughout the properties, such as taking deliveries, moving furniture, and maintaining the grounds
* Solve all sorts of basic maintenance issues with a can-do attitude, this could involve fixing doors, painting walls, cleaning the courtyard, or changing light bulbs
* Assist the facilities engineering team in keeping the properties in excellent condition
* Conduct regular building checks to make sure that the buildings are clean, safe, and secure
* Help to deliver the sustainability strategies to provide net zero carbon accommodation and create resilient, resource-efficient assets to do so
What we are looking for in you:
* Must have a full UK driver's license
* You will have general knowledge or experience working within maintenance, e.g., minor electrical, decorating, plumbing, joinery work
* You will be able to confidently lead your team in the absence of the Facilities Manager to maintain exceptional customer service
* You are able to maintain exceptional customer service
* You are able to manage the competing demands of compliance and delivering a world-class experience for the students
* You can delegate tasks fairly, bearing in mind your team's strengths and weaknesses
* You will communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
* You have great time management and organizational skills, with the ability to work to tight deadlines
* You remain calm and focused, even in difficult or pressurized situations
* You are detail-oriented, nothing escapes your eye
* You are confident working both on your own or as part of the team
* You understand and respect the diversity of others' cultures, beliefs, and backgrounds
In return:
* A discretionary annual bonus so you can share in the company's success
* 25 days paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
* A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
* Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a wellbeing platform, and a gym benefit that you can share with your family and friends
* Enhanced Family leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
* Lots of other great benefits
Salary: £33,000
37.5 hours per week, 5 days out of 7 between the hours of 08:00-20:00, weekends will be required on a rota basis.
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