Job Description Are you an extraordinary talent with a passion for ensuring that guest has an amazing stay within the hotel? Then join us at Ibis Cambridge We are looking for a Front Office Team Leader to join the team at Ibis Cambridge Central Station hotel. Why Work For Us? We are part of one of the world's leading hospitality brands - Accor which means our employees will be part of an international group of hospitality professionals working in a world class environment. All around the world, our 250,000 employees give every day the best of themselves by daring to go further, by enriching their diversity, by developing and growing. By dreaming big for their future. Create your own career: In Ibis Cambridge we believe that our staff members are our most valuable asset and we treat them as such Every hotel can sell the product, we sell the experience What will you be doing as a Front Office Team Leader? Looking after the guests and ensuring they have an incredible experience with us Coaching & Training the Team members Duty Manager shifts Welcoming guests with check in and saying good bye with check outs Handling any guest complaints Reservations inquiries What are we looking for? Personality ESSENTIAL, Experience essential in Reception Fast on your feet, quick to make friends Big on Smiles, Massive on quality If this is YOU and you want more details then get in touch We are looking to fill this role as soon as possible and we aim to respond within 5 days If you are successful you will be invited for an interview followed by a trial shift What's in it for You? Working with a fabulous team that are at the heart of the hotel. Being able to be creative with ways to delight and surprise the guests during their stay with us and make the guests stay incredible and unforgettable.