Our client, a growing global business, is looking for a proactive and detail-oriented Sales Support Specialist to join their team and provide exceptional service to their customers.
This is an excellent opportunity to take on a key role as a point of contact for customers, ensuring smooth customer operations, processing and providing essential administrative support to the sales and distribution teams.
To thrive in a fast-paced environment, you will need to have a strong passion for delivering exceptional customer service, be highly organised, and have a keen eye for detail.
Responsibilities:
* Set up new customer accounts, regularly updating and maintaining SAP and internal systems with accurate information.
* Provide pricing details, accurately generate quotations and handle requests for literature from both customers and the Sales Team.
* Manage complaints, processing credits and liaise with Customer Services to resolve enquiries.
* Handle product enquiries, overseeing deliveries and provide updates on new or discontinued products.
* Track equipment proposals.
* Direct technical queries to the appropriate Sales Team.
* Process customer questionnaires, audit requests and agreements.
* Oversee sales reporting, ensuring regular updates and distribution to the Sales Team.
* Assist in coordinating and managing logistics for team meetings and business events.
* Manage and maintain distributor training records, handling bookings and acting as the main point of contact for training-related enquiries.
Key Requirements:
* A minimum of two years’ experience in administration, project coordination, or sales, ideally within a service-based or consumables industry.
* Exceptional customer service and communication abilities.
* Excellent written and verbal communication skills.
* A natural collaborator who values teamwork and achieving targets within tight deadlines.
* Exceptional attention to detail.
* Proficient in Microsoft Excel and Word.
If you have a strong customer-focused mindset, excellent organisational skills and the ability to manage multiple requests efficiently, we’d love to hear from you!
Seniority level
Associate
Employment type
Full-time
Job function
Administrative and Customer Service
Industries
Manufacturing, Chemical Manufacturing, and Medical Equipment Manufacturing
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