* Supporting the General Manager in overseeing the day to day operations of the property.
* Motivation and leadership of the onsite Team with confidence and positivity.
* Ensure all Hotel standards, policies and procedures are consistently adhered to.
* Close work with the HODs to monitor and improve performance.
* Assistance in staff training and development to maintain high service standards.
* Contributing to the business' strategy discussions to maximise the results in accordance with the budget.
* Ability to handle all feedback and complaints efficiently and to the guests' satisfaction.
* Maintaining Health and Safety throughout the property.
Min. 1 year experience of Managerial experience within 4 or 5 star property.
* Warm and genuine personality.
* Confident, polite and able to clearly pass information and directives from the Senior Management team.
* High customer service focus.
* Ability to engage with both the team as well as the guests.
* Strong financial acumen and experience with budgeting and financial reporting.
240-45K per annum (experience depending)
* 45h per week on a 5 over 7 basis (you will be required to work evenings and weekends)
* Staff discounts and benefits across the business' properties.