Service Design Manager (Telco) - £425 PD – Outside IR 35 – Fully Remote
A leading telecommunications corporation is hiring a Service Design Manager with experience working within the telco industry, implementing service design techniques/approaches for B2B system integrations. The candidate will have an ITIL qualification and a background in service delivery/service design for B2B coupled with C-suite presentation capabilities. Our client is paying £425 PD, Outside IR 35 on a fully remote basis for 3 months (occasional travel to Kent).
Role responsibilities:
Experience working with key stakeholders in Commercial, Finance, Technical, Project Support, Operations and Service Delivery.
Critically analyse the contractual service requirements for our partners, ensuring any gaps are meeting the requirement are bridged.
Identify areas of improvement in the service journey for our partners, ensuring any gaps are identified and requirements are bridged.
Identify areas of improvement in the service journey for our strategic Wholesale Partners.Key skills:
A proven track record in Service Delivery / Design or another related business-to-business-facing role is a must.
Experience in the telecommunications industry would be highly desirable.
Experience working for complex, multi-divisional, multi-geographical business customers/partners is a must-have.
An understanding of the ITIL methodology framework is a must have.Service Design Manager (Telco) ...