An exciting new role has become available in our Derby sales office to work 3 days per week, Tuesday - Thursday (hybrid). You will be managing the accounts of high-profile customers in the food packaging industry. Duties to include: • Dealing with incoming enquiries via telephone & email. • Communicating with various suppliers. • Making outbound calls to customers as required. • Checking fulfillment of orders due. • Raising customer orders by email & phone. • Complete weekly stock reports for customers. • Updating and recording data via our CRM system. • Internal system housekeeping. • Update of Pricing within internal system & customer price lists. • Effectively manage stock levels and alert external sales towards non-movement of stock. • Complaint handling - raising internal NCs for credits/claims. • Processing customer complaints to manufacturing site for investigation. • Collating documentation upon request. • Supporting other team members. Key skills: · Experience in customer service/administration role. · Excellent communication skills both written & verbal. · Accurate numeracy skills. · The ability to work under pressure. · Pro-active, positive, enthusiastic – demonstrating a ‘can do’ attitude. · Team player with the ability to multi-task and working independently. · Knowledge of Microsoft Office software.