The Service Advisor role is responsible for the smooth daily operation of the Service Reception. Working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.
Working hours: Monday to Friday 8:00-18:00 and alternate Saturdays 8:00-12:00.
Essential duties and responsibilities
To perform this role successfully, an individual must be able to assist and then after an allotted training period perform each essential duty satisfactorily.
§ Ensure a steady and realistic flow of available work through the workshop.
§ Liaise with external and internal customers and ensure work is authorised.
§ Support and maintain customer’s service schedules, MOT and O Licence requirements.
§ Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers – this may not necessarily have been gained within the Commercial Vehicle sector of the Motor Vehicle Industry
§ Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
§ Ensure Service / Inspection Documentation are completed correctly, and customer defect procedures adhered to.
§ Loading and daily checking of R2C to ensure all customer sheets are correct and complete
§ Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
§ Re-book any work and liaise with the Parts Dept. to ensure work is carried out promptly
§ Contact customers for any missed booked work and re-book accordingly
§ Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
§ Any other duties relevant to the smooth and efficient operation of the department as determined by your manager
Candidate requirements
To perform this role successfully, an individual must meet the minimum qualifications. The requirements listed below are representative of the knowledge, skill and/or ability required.
Education and/or Experience
§ Minimum of GCSE level (or equivalent) qualification in Mathematics and English
§ Administrative experience
Essential Knowledge, Skills and Abilities
§ Current driving licence § Ability to work within a team § Ability to work within guidelines and to deadlines
§ Excellent written and oral communication skills § Excellent customer service skills § Excellent organisation and analytical skills
§ High level of computer literacy § Detail orientated
§ Good understanding of the business environment
in the customer interface § Possess excellent accuracy and numeracy skills
Desirable Knowledge, Skills and Abilities
§ A technical understanding
§ Knowledge of the Automotive Industry
§ Knowledge of the Kerridge system
TruckEast Ltd is an equal opportunities employer.