About Us Hotel Indigo Exeter is a boutique hotel in the heart of the city, blending historic charm with modern luxury. Originally Colsons Department Store, our hotel now features 104 stylish rooms, exceptional dining venues, a rooftop champagne bar, and a spa. As part of the IHG Hotel Group, we are dedicated to providing personalised and memorable guest experiences. We are seeking a Front Office Supervisor to join our team and ensure the smooth operation of the reception and guest services. If you have a passion for hospitality and strong leadership skills, we want to hear from you Your Role As Front Office Supervisor, you will support the Front Office Manager in leading the reception team, ensuring guests receive a warm welcome and seamless service. You will oversee daily front desk operations, assist with staff training, and handle guest inquiries with professionalism. Key Responsibilities ? Supervise and support the Front Office team, ensuring excellent guest service. ? Oversee check-in, check-out, and reservation processes. ? Handle guest inquiries, complaints, and special requests professionally. ? Train and mentor new team members, ensuring high service standards. ? Assist with staff scheduling, reporting, and front office administration. ? Collaborate with housekeeping, F&B, and management teams for smooth hotel operations. ? Ensure compliance with IHG brand standards and hotel policies. What Were Looking For ? Previous experience in a front desk or guest services role, ideally in a luxury or boutique hotel. ? Strong customer service skills with a proactive and problem-solving attitude. ? A friendly, professional, and welcoming personality. ? Experience with hotel reservation systems (Opera/Fidelio or similar). ? Ability to work flexible shifts, including evenings, weekends, and holidays. ? A team player with strong leadership and communication skills. What We Offer ? A stylish and dynamic work environment. ? Career growth opportunities within Hotel Indigo & IHG Group. ? Employee discounts on rooms, dining, and spa treatments. ? Competitive salary benefits. ? Training and development programs to enhance your career. AMRT1_UKCT