Job summary
An exciting, full-time post has arisen within the Cumbria Psychiatric Liaison Team working within the Cumberland Infirmary. The post holder will have experience of working in similar work environment and previous secretarial experience is essential due to the demands of the role.
The post holder will be working alongside a team of Administrators, Administration Manager, Team Managers and Clinical Managers with allocated duties to support the administration function for this team. A good knowledge of Microsoft packages and typing qualifications are essential for this role.
This role is based at Cumberland Infirmary and will involve covering weekend working on a monthly rota. We can be flexible but there is a necessity that 10am - 3pm is covered on a Monday and a Tuesday each week.
The post holder will be able to demonstrate the ability to deal with possible exposure to occasionally distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.
Main duties of the job
Key skills:
Secretarial experience working within a team.
Experience in a customer / patient and service user focused environment
Excellent communication and Interpersonal Skills
A good understanding of the RiO system (not essential as training given to those who have not worked on this system before)
A good knowledge of Microsoft word/office packages and typing qualifications
Good verbal and written communication skills
Minute taking skills as attending MDT meetings and updating RIO and action plans on a screen is required during this
Ability to be self-directed, motivated and be able to contribute positively within a team
Well organised and structured
The post holder will be expected to demonstrate flexibility in the role
This is a very busy service, and the role holder will carry out several varied tasks including being the first point of contact for acute hospital staff, and professionals from other teams and so a professional friendly manner is vital. This role is part of a larger team of administrators which support the multi-disciplinary clinical teams, and duties will include monitoring of a generic inbox, typing letters, maintaining an electronic patient record system (Rio), attending and minuting various team meetings as well as other general office duties.
A high level of organisation and excellent communication skills, both written and verbal, along with extensive working experience of the Microsoft suite are required.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job description
Job responsibilities
Please find attached job description for full details.
Advertising date : 14th November 2024
Closing date : 28th November 2024
We welcome your application.
Person Specification
Education and Qualification
Essential
1. General level of education in Maths and English to O-Level/GCSE or equivalent
2. Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent)
3. Audio Typing qualification or demonstrable equivalent experience
Desirable
4. NVQ Level 3 in Business Admin
Knowledge and Experience
Essential
5. Previous Secretarial/clerical experience
6. Good working knowledge of Microsoft Office Applications
7. Ability to uphold confidentiality at all times
8. Ability to maintain and update patient information systems eg RiO
Desirable
9. Knowledge of NHS policies and procedures
Skills and Competences
Essential
10. Excellent communiation and interpersonal skills, both verbal and written
11. Excellent organisational and planning skills
12. Minute taking
Role Specific Requirements
Essential
13. Flexible attitude to cope with fluctuating workloads
Personal Characteristics
Essential
14. Discrete in handling confidential and sensitive information
Additional Requirements
Essential
15. Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed