Summary
An exciting opportunity has arisen to develop your skills and experience by working as an Apprentice with the IT Department at Durham Constabulary. The role will be based within the busy force ICT department at Police HQ, Aykley Heads, Durham. The role will be to assist in all aspects of technical support and administration within the ICT arena.
Wage
£14,526.20 a year
Apprentice Minimum Wage (rising in April to £7.55 per hour)
Training course
Information communications technician (level 3)
Hours
37 Hours per week, Monday to Friday, 9.00am – 5.00pm. Flexible working applies
37 hours a week
Possible start date
Monday 30 June
Duration
1 year 6 months
Positions available
4
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The role will be to assist in all aspects of technical support and administration within the ICT arena thereby providing you with a full range of development opportunities.
IT Technician Apprentices will receive appropriate training and guidance to undertake the full range of Customer Service and Administration duties which will include:
* To provide a first line Service Desk function to include: fault recognition, logging, recording, diagnosis and rectification as well as responding to general queries.
* Assist with the purchase, installation, maintenance, and repair of ICT assets.
* To install, configure, patch and update software.
* To carry out ICT maintenance activities: including Microsoft Server Administration, Active Directory configuration/ administration and backup/ archiving tasks.
* To keep up to date records of ICT assets.
* Supporting other team members and colleagues.
* To work towards and complete Information Communications Technician Level 3 Apprenticeship Standard Level 3 Diploma in ICT Professional Competence.
Where you’ll work
Police Headquarters
Aykley Heads
Durham
Durham
DH1 5TT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DERWENTSIDE COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
All training will be delivered in the workplace.
You will be provided protected learning/study time in the workplace to complete your qualification.
Requirements
Essential qualifications
GCSE in:
* English, Maths and ICT (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Analytical skills
* Logical
* Team working
* Initiative
Other requirements
Candidates must have indefinite leave to work and live in the UK and be free from any restriction. Any successful candidate will be asked to provide evidence of this. Candidates will be contacted via email in relation to the recruitment process and are advised to also check junk/spam folders for email updates. Candidates will be asked to indicate their location preference(s) at interview stage. Please note that preferred locations of work cannot be guaranteed. Please note that during the Apprentice role you may have occasional access to both sensitive and potentially disturbing images. Due to the nature of the work candidates will be required to undertake a rigorous security screening process- these vetting clearances can take up to 12 weeks to be returned. Any tattoo anywhere on the body that is obscene, or advocates sexual, racial, ethnic, or religious discrimination, by written word or design is prohibited and the presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.