Please note this role requires use of your personal vehicle. Get to know us Hello, we’re Tapi and we’re slightly obsessed with floors. We’re a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and floor ing sh opping - and we’d love for you to join the revolution The Tapi story starts in 2015, when a handful o f flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, o ur mission was to make buying flooring reassuringly simple for our customers – and show that it could be fun Over the past 10 years, we’ve grown massively to become the largest flooring retailer in Britain – something we’re super prou d of. You’ re likely to find a Tapi showroom in your loca l town and we’ v e got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible in to the Tapi family. Our 5-star service remained outstanding as the t eam went a bov e a nd beyond to show exactly why our customers rate us ‘excellent’ on Trustpilot. So, what’s the secret to our success? Our people. Even though there’s nearly a whopping 1 500 of us, we’re still a company with family values at the heart. Wherever you’re based – at the office, in a store or on the road - w e all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right It’s a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning. Your Tapi responsibilities: Deliver outstanding customer service that exceeds expectations. Have an understanding and respectful approach to make customers feel relaxed and reassured in their homes. Using our Masterpiece software (we provide all the training you need), during every customer visit to help you measure and provide solutions with ease. Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software. Carry out inspections of where we have identified a faulty floor and producing reports. Check for uneven floor levels and potential issues e.g. dampness or trailing cables. Processing customer orders thoroughly and accurately where applicable. Comply with all Health and Safety and security requirements set out by the Company. The Big Package 25% colleague discount Salary sacrifice pension Perks platform (cheap cinema tickets, cashback and discounts on well-known brands) Employee Assistance Programme A day off for your birthday ABOUT YOU: You’re a presentable, switched-on, and honest person, who brings a little joy to every interaction. You’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude. You're up for a challenge and thrive on a busy schedule. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action. You will also have a savviness to plan efficient routes through towns and cities to maximise your time and the amount of customers you see. You act with integrity and respect when in a customer’s home, understanding how small actions can leave significant positive impressions (we have a 5 Trust Pilot rating to maintain after all) You are detailed, accurate and good with numbers, ensuring precision when measuring and planning rooms. You don’t shy away from Tapi tech, using the Masterpiece system to your advantage. You understand the importance the end-to-end customer experience and your role in it, ensuring that you make it easy for Fitters to fit our flooring and leaving customers with a huge smile on their faces You’re a quick learner and effectively apply your knowledge on all aspects of floor preparation, and credibly execute floor covering and accessories recommendations, providing a great Tapi service for the customer. ONETAPI LEADERSHIP BEHAVIOURS: We believe we’re at our best when we come together as a team, united in our obsession to put the customer at the heart of everything we do. This is what our ONETAPI Leadership Behaviours are all about. When you join, you not only join a great business, but the Tapi family bought together by our shared principles that keep us focused on what really matters. Our ONETAPI Leadership Behaviours are: - We treat every customer like they're our Nan - We sell inspiration - Dream big think scientifically - We live with a curious mind - We Do Things The Tapi (Family) Way - We're pioneers not settlers - We have a bias for action We offer a great environment where you can excel Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.