Job Purpose: • To grow membership through the attraction and retention of members. • Ensure team are motivated and trained to achieve min standards in terms of leads, appointments and sales with use of the sales dashboard • To support promotions and marketing campaigns in conjunction with marketing manager • To support with all aspects of the member journey including member onboarding, customer satisfaction, queries and complaints, cancellations and retention Role and Responsibilities: Members • Ensure Member onboarding is processed correctly and within parameters • Coordinate with the marketing department for promotional activity • Handling complaints, member issues for your department and following up in a timely manner • Liaise with marketing on the promotions and events Calander for lead generation • Initiate member referral activity and incentives • Work in conjunction with marketing and IT for all aspects of the member journey People • Conduct interviews for your department and follow recruitment procedure • Set team targets and monitor • Team meetings including daily huddles, weekly team meetings • Sales coaching • People / Performance Management for your team • Training and Development of your team • Effective communication • Effectively delegate • Manage staff incentives / commission targets Operations • Ensure all membership contracts and sign-up procedures are administered correctly • Administer all sales reporting on a daily, weekly monthly basis • Manage monthly Direct Run and Debt recovery • Coordinate with service manager regarding DM shifts • Deliver end of month reports to CEO & GM • Manage department rostering cost effectively • Manage H&S for your department in conjunction with the H&S Manager Finance • Attend monthly P&L Meetings • Banking reconciliation, monthly Direct debit run and Debt recovery • Forecasting, pricing & setting of annual budgets for the department in conjunction with the CEO and Finance. • Assume ownership of departmental budgets with full accountability for P&L expectations. • Optimize efficiency and improve financial margins within legal parameters. • Research, benchmark and adopt best practice from similar businesses. • Responsible for reporting to management on your department Cultural / Values Our Values: Welcoming – We do things a little differently around here, not just another corporate gym Supportive – Of our community, members and each other – We genuinely care Independent – We are inclusive, unpretentious and trustworthy – Not for profit Our Personality: Motivated – Engaged, part of the family and driven to make a genuine contribution Friendly – Outgoing, enthusiastic and able to engage with both colleagues & customers Proud – Positive – has a ‘can do’ energy that brightens up those around them Be aware of the core business anchors of Colets and embed them into your department: • Create the right environment • Create a Great place to work • Go beyond customer satisfaction • Personalise every journey • Generate extra profit to fuel growth • Commit to our goal of a unified Team & Growing the business KPI’s: • Membership growth • Achievement of budget • Member onboarding • NPS & ENPS Qualifications / Educational Requirements: • Sales and management experience