About Us
We are a global independent outsourcer. We employ thousands of talented people across the UK and South Africa so we're set up to deliver for our clients at all times, every day. We work with over 50 of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses.
Our goal is to be unrivalled in developing people. By instilling our 5 core values, and devoting ourselves to training and developing our advisors to be the best they can be, we can ensure we retain people for longer to best serve our client's customer service needs.
The Role
Customer Service Advisor - Utilities
Location: Glasgow
Hours: Monday to Friday - 9am to 5:30pm (40 Hours)
Salary: £12.60 per hour
Kura is an accredited living Wage employer
To manage telephone calls from our clients' customer base, with a view to assisting them with their enquiries. These enquiries may include account queries, escalated customer complaints, account payments, setting up direct debits and any other general enquiries.
1. Requesting payments, setting up direct debits and instalment plans.
2. Identify and resolve customer issues and escalate where required.
3. Handle and manage customer complaints from start to resolution, ensuring the customer is at the forefront of customer care provided.
Managing both inbound and outbound debt recovery efforts.
You will receive several weeks of full paid training on our systems, products, and call handling.
Minimum Requirements
1. Experience of working in a high-volume customer contact environment.
2. Experience of working in a target driven environment.
3. Ability to adapt and learn.
4. Communication and listening skills.
5. Computer literacy.
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