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Job Reference:
0d260003ae74
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6
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
Role: IT Support Engineer
Salary: Up to £35,000 (DOE)
Location: Leamington Spa (Onsite)
Industry: Solicitors
I have partnered with an expanding solicitor firm looking to expand their IT Team based in Leamington Spa. They are looking for a 2nd Line Support Engineer to work full onsite providing internal support to employees.
Key Responsibilities:
* Act as the first and second line of support to all staff.
* Assist staff in their day-to-day operations, ensuring that required tools and services are available to them to work effectively and efficiently.
* Resolve issues in an efficient and timely manner and escalate, including to third party providers, where appropriate.
* Provide training to staff that will enable them to achieve their full potential, including induction training for all new starters.
* Assist with the management and administration of the Company's Servers, Desktops, Laptops, Telephony Services, and Network Infrastructure as required.
* Develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software, or services.
* Resolve hardware issues with Desktops, Laptops, Peripherals, and Printers to minimize disruption to end users.
* Network administration/troubleshooting.
* Communicate effectively with end users, both on site and working remotely.
* Liaise with third party support teams/consultants.
Experience:
* 3 years' experience in a Service Desk/Helpdesk environment.
* Microsoft Office/Office 365 experience.
* Troubleshooting of hardware/software issues.
* Basic networking protocols - DBS/DHCP, TCP/IP.
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