Job Description
Overall purpose of the job:
1. Build, utilize, maintain and deploy custom DCIM software ensuring 100% adoption and accuracy is adhered to by all Data Centre Technicians across all Exponential-e client Data Centres.
2. Quality control tracking of Racks, PDU’s, Tap Off’s, Patch Panels, Equipment and associated patching using internally established standards in line with customer requirements aligned to the DCIM.
3. Establish, create, review, and continuously update supporting documentation relating to installation and operational procedure guides to ensure the Data Centre teams instruction for deployment and maintenance of critical network, server and storage environments are aligned to successful delivery across all sites.
Key responsibilities for this job:
4. Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Manager to establish a library of supporting procedure documentation.
5. Act as a Mentor by training and onboarding all new Data Centre Technicians as teams grow and expand into new Data Centre Locations.
6. Oversee and quality control Data Centre Installation, cabling and labelling standards to ensure all Data Centre Technicians are upholding and deploying to industry leading standards.
7. Organize and distribute using internal systems allocation of task for the Data Centre Technicians BAU and bespoke Project based tasks working closely with the Data Centre Manager to establish prioritization of workload.
8. Act as a point of escalation for all team members when there is uncertainty surrounding certain tickets or workload.
Data Centre Operations
9. Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware.
10. Work with various departments within the business alongside professional and managed services as well as the Data Centre Managers and Head of Data Centre’s to establish procedure improvements and knowledge sharing across departments.
11. Produce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored.
12. Participate, contribute and adhere to strict change control procedures when performing critical moves, adds and changes to any of the supported environments within the Exponential-e Data Centre’s.
13. Build a good rapport and show competency with local policies and procedures of our third-party Data Centre providers and Hosts.
14. Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc).
15. Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring.
16. Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers.
17. Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test.
18. Produce audit and quality control checks periodically on hardware and cabling deployments to ensure 100% system accuracy is maintained.
19. Any other fair and reasonable task or duty assigned to you by your Manager or other senior Exponential-e Group staff member.
Data Centre Access, Site Management, Proactive System Monitoring & Remote Hands
20. Maintain a professional and disciplined approach when working within Exponential-e Data Centre’s.
21. Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices.
22. Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access.
23. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes.
24. Ensure Data Centre’s are always kept in a clean and presentable manner.
Knowledge and experience required:
25. Ideally 5+ Years working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment.
26. Experience working within a Hyper-Scale Cloud Data Centre (Desirable)
27. Proficient in Server, Storage & Network deployment and ongoing break fix support.
28. Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc
29. Deep understanding of DCIM tooling and the importance for accurate asset tracking and management – (Particularly NLyte).
30. Experience with Structured Cabling deployments of Copper & Fibre – Including design and deployment - looming, testing and terminating principles (Desirable)
31. Demonstratable experience in deploying a variety of industry recognized manufacturers of server, network and storage hardware in complex dedicated environment designs.
32. Familiar with IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
33. Well organized and self-motivated with the ability to work alone and as part of team.
34. Proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software.
35. Excellent written and verbal communication skills with proficiency with Microsoft office applications.
36. Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions.
37. Industry recognized certifications in Data Centre, OS, Networking, Server, Security and/or Storage Technologies. (desirable but not essential).
38. Experience of Team Leadership/Management of Data Centre Technicians (Desirable)
39. Passionate, engaged and enthusiastic in delivering a world class service in everything you do.
40. Willingness to participate in 24/7 on call Rota to support out of hours incidents.
41. Full UK Driving License and personal car is a must for this position.
42. Some travel will be made by flight or train and covered by company expenses.