Medical Secretary - Oral and Maxillofacial Surgery
Torbay and South Devon NHS Foundation Trust
We are looking for an enthusiastic member of staff to join our existing secretarial team within the Head and Neck Department as a Medical Secretary to our Oral and Maxillofacial, Orthodontics and Restorative Dentistry Team.
The ideal candidate will have proven admin experience, be willing to audio type and be able to provide excellent customer care.
We will provide training for our patient records systems and the hospital databases, such as PAS and e-Referral system.
Experience of using Microsoft applications would be advantageous. We would expect the candidate to have proven relevant experience of working in a similar role.
If you are a good communicator and can work both independently and as part of a team we would like to hear from you.
Main Duties of the Job
Responsible for providing in-depth administrative support to the OMFS clinical team and the wider department. This will include:
1. Tracking of investigations including those on Oncology pathways.
2. Audio typing of clinics and ensuring all RTT and outcomes are completed accurately.
3. Assisting with telephone enquiries from patients, GPs and other agencies in a courteous and helpful manner.
4. Liaising with medical staff and other departments as necessary.
About Us
The Head and Neck Department consists of Ear, Nose and Throat, Oral and Maxillofacial Surgery, Orthodontics, Restorative Dentistry and Plastic Surgery. The Head and Neck service is very busy, and the secretarial team is key to ensure things run smoothly and efficiently.
It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and prioritize workload effectively.
One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience within the department.
Job Responsibilities
* Good standard of general education to include GCSE in Maths and English or equivalent.
* Experience in a similar secretarial role.
* Ability to work as part of a team or independently within a team environment.
* Periods of prolonged concentration during typing of clinics.
Person Specification
Essential and Desirable
* Good standard of education - Maths and English GCSE / Equivalent.
* Typing to RSA II / OCR II (WPM 40).
* Experience in similar secretarial/administrative role.
* Knowledge of Microsoft Office software including Excel.
* Customer care experience.
* Ability to work on own and part of a team.
* Audio typing experience.
* High level of attention to detail.
* Ability to communicate with all (verbally and in writing).
* Knowledge of Trust patient administrative systems and software.
* Knowledge of patient target list (PTL).
* Knowledge of referral to treatment (RTT).
* Previous experience working in the NHS / medical / hospital setting.
* Minute Taking.
* Medical Terminology qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £24,071 to £25,674 per annum pro rata.
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