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Overview
We are seeking a dedicated and enthusiastic Customer Success Manager to join our team. The ideal candidate will bring a strong background in call center and customer service, as well as sales and marketing. This role is instrumental in ensuring customer satisfaction and retention.
Salary
£30,000 - £37,000 per annum
Location
Hybrid role with 2 days per week in the office, Wallingford, Oxfordshire
Responsibilities
* Establish and maintain strong relationships with customers to ensure their success with our products and services
* Identify opportunities for upselling or cross-selling our offerings to meet customer needs
* Collaborate with sales, marketing, and product teams to ensure a seamless customer experience
* Analyze customer data to improve overall customer satisfaction and retention
* Provide ongoing support and conduct regular check-ins with customers
* Conduct video calls with clients
* Management of 50 plus accounts
* Reporting
* Experience with the recruitment process of graduates
* Leadership and a team player
Qualifications
* Proven experience in call center and customer service roles
* Strong background in sales and marketing
* Excellent communication and interpersonal skills
* Ability to analyze data and draw relevant conclusions
* Customer-centric mindset with a passion for delivering exceptional service
Day-to-Day
* Engage with customers via phone, email, and other communication channels
* Coordinate with internal teams to address customer needs and concerns
* Track and report on customer success metrics
* Act as a trusted advisor to customers, providing guidance on maximizing the value of our products and services
Job Type
Full-time
Status
Permanent
Easy Transport Routes
Didcot, Oxford, Reading, Henley, Abingdon, Banbury, Bicester, Wantage, Newbury
Similar Roles
* Customer Service Executive
* Customer Service Manager
* Onboarding Manager
If you think you may be a suitable candidate for the Customer Success Manager role, please contact Liam at OrsomJobs.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only by their merits, qualifications and abilities to perform the duties of the job.
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