Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.
Child Maintenance Service is not only undergoing a significant period of change as we drive forward our transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement.
Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us. Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers.
This is a high profile role within a fast paced, changeable and demanding environment.
This is an excellent opportunity to lead the CMS Design team within CMS Delivery Assurance, working with senior stakeholders to set strategic direction and influence and deliver change that supports CMS Modernisation (part of DWP Service Modernisation Programme business as usual and policy change.
You will be an experienced Business Analyst and will work across boundaries to lead process and system design in an Agile environment, develop user stories for digital change, determine priorities, plan deployment and work with partners to assure deliverables and benefits. The successful candidate will work closely with technical and business stakeholders and be able to demonstrate excellent stakeholder engagement skills, analytical ability, sound decision making, and the ability to deliver at pace whilst providing excellent customer service. You will work on a range of services of varying size and complexity balancing relative priorities to ensure delivery.
You will be responsible for:
* Providing visible, resilient and effective leadership, working in a virtual environment to take a personal lead in engaging with a wide variety of stakeholders at all levels and facilitate development of a joined up work plan across the organisation.
* Leading a team of CMS business analysts, using appropriate tools and techniques, working across the product lifecycle to define solutions to business problems which deliver value in a complex and fast paced data driven environment. Challenging current practices and processes through engagement with stakeholders and front line colleagues engendering a culture of innovation.
* Leading senior stakeholder engagement supporting the impacting of proposed changes, progressing development, securing governance and influencing effective and balanced decisions and prioritisation based on CMS strategic priorities. Communicating effectively across senior technical and business stakeholders to ensure understanding of issues and requirements.
* Overall responsibility for the business analysis and design of the business changes, ensuring that they meet CMS strategic objectives.
* Working collaboratively with Benefits Realisation teams to socialise the changes within delivery scope, explain projected benefits, agree measurement and review progress.
* Working with Project Managers and Digital colleagues to jointly and effectively develop CMS systems changes, agree enablement activity and socialise discovery activity.
* Making effective use of internal and external insight, using governance forums and operational analysis to influence customer and user centric design.
* Providing engaging and effective leadership and line management for the Design team, supporting them in understanding the strategic direction, encouraging a collaborative approach to change development and ensuring the right mechanisms are in place to support innovation and the delivery of change at pace. Encouraging and promoting Agile methodology and standards and supporting team development.
* Motivating and encouraging teams to operate flexibly, seeking feedback, listening and acting on this, effectively using People Performance principles to embed performance standards whilst continuing to build capability through coaching, development and learning.