We have a fantastic new vacancy for a Guest Service Manager to join our team at the Holiday Inn Express Cambourne- Cambridge West.
Responsibilities:
1. Front of House Service: Lead and train front-of-house staff to deliver excellent customer service, ensuring a welcoming atmosphere and prompt, friendly service.
2. Reception Work (Opera PMS): Assist with hotel reception duties using Opera Property Management System (PMS), including check-ins, check-outs, and guest queries, ensuring a smooth and seamless guest experience.
3. Team Management: Hire, train, and supervise kitchen and service staff, fostering a culture of teamwork and professionalism.
4. Cost Control: Monitor budgets, control costs, and ensure profitability within the department while maintaining high service levels.
5. Food Safety & Hygiene: Ensure compliance with all food safety regulations, maintaining a clean and safe environment across all food preparation and service areas.
6. Kitchen Hygiene: Implement and monitor rigorous cleaning schedules, ensuring that all kitchen equipment and areas meet health and safety standards.
7. Food Ordering & Inventory: Manage food orders, stock control, and supplier relationships to ensure timely, cost-effective, and high-quality deliveries.
8. Dish Quality: Oversee the preparation and presentation of food, ensuring all dishes meet the high standards expected by our guests.
Qualifications:
1. Excellent leadership and team management skills.
2. Strong attention to detail with a passion for customer service.
3. Exceptional communication and interpersonal skills.
Perks and Benefits:
1. Competitive salary
2. Career development opportunities within the company
3. Employee discounts
Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!
The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.
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