10837SR3
£100k – 140k per year + Bonus + Brilliant Benefits
Technology Improvement Leader
Location: Lancashire (On-site with potential for 1 day/week remote)
Salary: £100,000 – £140,000 + Bonus + Car Allowance + Benefits
Our client is seeking an experienced Technology Improvement Leader to drive IT service transformation and continuous improvement initiatives within a Critical National Infrastructure (CNI) environment. This role is ideal for a strategic IT leader with a strong background in service management, operational excellence, and ITIL frameworks.
The Role
The Technology Improvement Leader will:
* Lead the transformation of IT service delivery, ensuring efficiency and reliability.
* Implement ITIL-aligned service improvement methodologies.
* Develop and execute root cause analysis protocols to enhance system resilience.
* Establish business-aligned service levels and embed them within operational processes.
* Work closely with internal teams and external partners to drive service management excellence.
* Communicate complex IT challenges to senior stakeholders and ensure strategic alignment.
Candidate Profile
* 10+ years’ experience in IT leadership, specialising in service management and delivery.
* Deep expertise in ITIL frameworks, including service strategy, design, transition, operations, and continual improvement.
* Strong knowledge of business impact analysis and root cause analysis methodologies.
* Proven ability to transform IT service functions, improving system availability and performance.
* Experience in Critical National Infrastructure sectors, such as energy, utilities, transport, telecommunications, emergency services, or government organisations.
Why Apply?
* Opportunity to work within a mission-critical sector with a direct impact on public services.
* Lead a high-profile IT service transformation programme with executive support.
* Competitive salary, bonus, car allowance, and comprehensive benefits package.
* Be part of a collaborative and high-performing team in a stable and growing organisation.
* This is an excellent opportunity for a resilient, strategic IT leader who thrives on delivering service excellence in high-stakes environments.
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