Hours: 37.5 hours (full-time) Contract: 8 months (fixed term for maternity cover) Salary: £31,892.00 - £39,735.00 per annum Holiday: 35 days per annum (including public holidays) Sponsorship: This does not meet sponsorship criteria Closing date: Monday 16 December 2024 Interview date: Friday 20 December 2024 We are looking for someone with proven experience of managing in retail, ideally charity retail, to take a lead on the operational management of our chain of 15 charity shops. You will have retail management and line management experience, a high degree of personal motivation and an ability to work under your own initiative. We need you to lead and inspire our Shop Managers to exceed customer expectations and grow sales. You will need to have the flexibility to visit our shops across the Highlands on a frequent basis. A DAY IN THE LIFE OF A Deputy Manager (Shops) What you'll be doing Reporting to the Commerce Manager, during maternity leave cover for our Deputy Manager (Shops), you will be: Directly managing and supporting our Shop Managers Supporting all Shop staff with any issues that arise Supporting the Commerce Manager with Retail issues Working with the Retail Events Coordinator to ensure that Retail events are successful Leading on fortnightly catch up calls with Shop Managers Dealing with Retail enquiries Supporting recruitment of Retail staff WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements To succeed in the role of Deputy Manager (Shops) you will need the following qualities and skills: A people person, that loves exceptional service Takes great pride in what they do. Enjoys working as part of a team. Commitment to supporting and leading our retail team. WHAT WE OFFER At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first-choice health employer in the Highlands We are passionate about our services and always on the lookout for new talent to join us on our journey. You will have access to a benefits package we believe truly works for our people and enhances our overall culture 10% discount throughout all of our 15 Charity Shops. Access to a wide range of health benefits and services via HSF flexible schemes which can reimburse you up to 100% for a wide range of health care costs. Free access to our employee assistance program that provides you with counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges. Generous holiday entitlement with a buy more or sell some option Flexible working arrangements Pension with addition contribution matching and Death in Service Benefit Plus access to many more schemes and enhanced benefits. This post is not subject to a Disclosure/PVG check. A full UK driving licence and access to a car is required. Informal enquiries can be made to Susan Cooper, Commerce Manager, on 01463 234312 or s.cooperhighlandhospice.org.uk EQUAL OPPORTUNITIES Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact Recruitmenthighlandhospice.org.uk