Nightshift Telecare Operator
Location: Hybrid - Elgin / Edinburgh / Glasgow
Renumeration: £26,027 - £27,328 Per annum (20% additional nightshift allowance)
Hours: Average 35.2 hours per week on a 5on, 5 off work pattern
Closing date: 7th May 2025 at 12pm
Hanover has been supporting people in Scotland for over 40 years. We aim to provide desirable homes, happy customers and a resilient organisation.
About the Role
Hanover Scotland's Customer Service Centre is operated by dedicated Telecare Operators who support Hanover’s customers nationwide. Our Telecare Operators are vital in providing this critical service to help customers feel safe and secure at home.
This exciting Telecare Operator (Night Shift) role offers 35.2 hours per week on average on a 5 on, 5 off work pattern. You will be taking inbound alarm calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers on a nationwide scale.
Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day, and you will discover a variety of customer situations meaning that each day brings something new.
About You
As this is a hybrid role, you must be able to conduct yourself professionally, both at home and in the office, and handle calls continuously during unsociable hours. A strong and stable internet connection is contractually required to perform this role.
* Genuine passion for providing care and help to people.
* Resilient, proactive, and self-confident.
* Strong, clear, and effective communication skills.
* Ability to input information whilst listening to calls.
* Unwavering patience and understanding.
* Ability to empathise with older persons and comfortably build rapport in difficult situations.
* Flexible and adaptable, open to change and new ways of working.
* Must hold the right to live and work in the UK without sponsorship.
Please note that a full background check and pre-employment checks will be conducted where an offer of employment is made.
What we are offering
* Employer pension contributions.
* Salary increase after the completion of 6 months' probation.
* Full induction and training programme to ensure you are fully trained to support our Telecare customers.
* Opportunities for career advancement.
* Working in a rewarding role within a friendly and open environment.
* Access to a wellbeing site including Mental Health First Aiders, Employee Assistance Programme, and Hanover Perks.
* Cycle to work scheme.
* Tech scheme.
Application Process
It’s important that we get to know each other thoroughly before welcoming you to the team. We operate a two-stage recruitment process:
* First stage interviews week commencing 19th May 2025.
* Second stage interviews week commencing 26th May 2025.
* Each stage provides an opportunity to assess important requirements and ultimately, your suitability for the role. We look forward to hopefully meeting you soon.
Hanover is an equal opportunity and disability confident employer.
Hanover (Scotland) Housing Association Ltd
Scottish Charity no: SC 014738
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