We are seeking a proactive and organised Guest & Reservations Administrator to join our team. This role involves overseeing a variety of administrative and operational tasks to ensure the smooth running of West Holidays.
The successful candidate will have a diverse role within the business.
Experience in a similar role would an advantage, however full training will be provided for the best candidate.
Key responsibilities including but not limited to:
Guest Relations & Operations:
* Manage day to day communication with guests, addressing enquiries and providing excellent service.
* Familiarise yourself with and operate our property management software system effectively.
* Process guest payments, including charging cards for reservations and handling extensions or charges to bookings.
* Send crucial pre-arrival, in-stay and post departure information to guests.
* Monitor and respond to guest reviews across various platforms in a professional and timely manner.
Revenue Management & Reporting:
* Generate revenue reports and monitor key performance metrics.
* Adjust nightly rates and implement special pricing strategies to optimise occupancy and revenue.
* Run monthly data reports, including year on year comparisons.
Property & Client Management:
* Onboard new properties, ensuring accurate and comprehensive listings on all relevant booking channels.
* Digitally file contracts, maintain an organised system, and manage updates to guest guidebooks, website and logins.
* Report and communicate maintenance issues to property owners promptly and efficiently.
* Complete and distribute monthly client statements accurately and on time.
Marketing & Social Media:
* Schedule and manage social media posts across multiple channels to enhance brand visibility.
* Collaborate on the development and continued growth of guest welcome books and other digital marketing materials.
Training & Development:
* Attend online training sessions for our property management system to stay updated on best practises.
* Maintain proficiency in Microsoft Word and Excel for administrate tasks.