Are you an experienced ServiceNow leader ready to take ownership of delivery excellence at one of the most ambitious partners in the ecosystem?
We are seeking a Head of Delivery to lead and scale our implementation and consulting teams, ensuring best-in-class project outcomes, delighted clients, and efficient, scalable processes across the board.
Key Responsibilities:
Lead the end-to-end delivery of ServiceNow projects across ITSM, ITOM, HRSD, CSM, and other key modules
Develop and embed delivery frameworks, methodologies, and governance structures that support rapid growth and consistent results
Manage and mentor a team of ServiceNow consultants, developers, and engagement leads
Work closely with Sales, Advisory, and Product teams to align pre-sales, scoping, and delivery approaches
Own resource planning, utilisation, and profitability across the delivery portfolio
Act as the escalation point for high-impact projects, driving resolution and client satisfaction
What We’re Looking For:
Proven track record in leading ServiceNow delivery teams within a partner, consultancy, or large end user environment
Deep knowledge of project management methodologies and Agile delivery in a ServiceNow context
Strong technical understanding of the ServiceNow platform and implementation lifecycle
Experience with resourcing, budgeting, and commercial governance of multiple simultaneous projects
Strong people leadership skills and a commitment to developing high-performing teams
Excellent stakeholder management and communication skills
What’s on Offer:
£100,000 – £120,000 base salary
Fully remote working
Influence and autonomy in a critical leadership role
Supportive culture with a clear path to board-level impact