Area Service Manager, Escalators
Area Service Manager, Escalators
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators, and automatic doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle.
We are currently looking for an Area Service Manager (Escalators) to lead a team of maintenance professionals, who provide on-site customer service, and to plan and manage the field service operations in the area. This particular vacancy covers Yorkshire and Nottinghamshire.
The Area Service Manager position is an exciting opportunity for anyone in or outside of the escalator industry. This individual will need to have excellent communication skills, management experience, and will be managing our commercial clients with a high level of professionalism and dedication.
Key Responsibilities as an Area Service Manager:
* Ensuring customer satisfaction through quality of service and precise communication
* Accountable for equipment safety and performance
* Accountable for resolving customer service quality complaints
* Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
* Managing a reduction of call outs in this area
The ideal candidate should have:
* Managerial experience
* Excellent communication skills
* Commercial awareness
* Good IT skills including PowerPoint etc.
* Excellent time management
* Problem-solving skills
* Strong customer relationship management
We offer a range of fantastic benefits to our employees including: competitive salary, annual bonus up to 15%, company car and a fuel card, 25 days holiday, 1 volunteering day, company pension scheme, employee assistance programme, prolonged disability insurance (PDI), life assurance, private medical insurance, cycle to work scheme, KONE discounts and cashback platform, service awards for every 10 years of seniority, Give As You Earn program, which allows making tax-efficient charity donations, digital GP which gives you around-the-clock access to GP video consultations, health care (a voluntary benefit that helps cover everyday health care expenses), and hybrid working.
In addition, we offer strong and clear progression programmes so that you can reach your full potential. To support your learning, you will have access to our learning tool that allows you to apply for various courses that can increase your knowledge and progression potential.
The role is not eligible for visa sponsorship.
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