Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? AllClear Insurance is seeking a dynamic and driven Customer Service Team Manager to join our team in Harold Hill. In this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to our customers. What You’ll Do: Lead & Inspire: Manage and motivate a team of Customer Service Agents to excel in service delivery. Drive Improvement: Identify areas for enhancement and implement strategies to boost service quality. Mentor & Develop: Coach and support your team to foster their growth and professional development. Collaborate for Success: Work with other teams to share insights and optimize performance. Resolve with Confidence: Handle escalated customer complaints and ensure effective resolutions. Plan for Excellence: Partner with planning managers to optimize resources and achieve service level targets. Who We’re Looking For: Natural leader with strong motivational skills Excellent communicator with both customers and colleagues Detail-oriented with a commitment to high-quality service Experience in customer service processes and best practices Strong organizational skills with the ability to thrive in a fast-paced environment Why Join AllClear Insurance? Opportunity for growth within the company Supportive and forward-thinking team environment Make a tangible difference to customer experiences Ready to take the next step in your career? Apply now and make an impact at AllClear Insurance.