Job Description
£18.51 per hour
3-month contract
Plymouth, Onsite
Summary of Responsibilities:
As a Field Service Technician, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include:
* Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract.
* Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations.
* Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements.
* Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for parts and returns as needed.
* Locker Replenishments: Replenish lockers with necessary equipment as per contractual agreements.
* Service Improvement: Identify and highlight potential service issues or improvements to your Team Leader.
* Process Adherence: Follow all agreed processes and procedures, whether from the Authority (site regulations).
Essential Requirements:
* Security Clearance: Must have or be able to obtain SC clearance.
* Nationality: Must be a UK National with a UK passport.
* Availability: Must join the out-of-hou...