Are you a tech-savvy problem solver looking to kickstart your career in IT? Do you have a passion for technology and a knack for helping others? If so, Baltic Apprenticeships are excited to be working with an IT services business who wants YOU to join their dynamic team as an IT Support Technician Apprentice They pride themselves on delivering top-notch IT services to businesses across Bromsgrove and beyond. Their mission is to empower their clients with innovative technology solutions and unparalleled support. With over two decades of industry experience, they're committed to excellence and continuous learning. As an IT Support Technician Apprentice, you'll gain hands-on experience and industry-recognised certifications while working alongside their expert team. ? In this role, youll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Providing First-Line Support: Assist clients and internal staff with technical issues via phone and email. Monitoring Alerts: Investigate and resolve monitoring alerts related to disk health, disk space, device performance, and failed logins. Backup Alerts: Monitor, investigate, and resolve backup alerts to ensure data integrity. Hardware Diagnostics: Diagnose and resolve hardware faults promptly and efficiently. Device Setup and Configuration: Install operating systems, Office 365, and other applications on client devices. Information Management: Ensure information is up to date and properly escalated in ConnectWise Manage, Automate, and IT Boost. Troubleshooting Tools: Utilise tools such as PowerShell and Command Prompt for troubleshooting and problem resolution. Network Performance Monitoring: Work on client architecture to monitor and improve network performance. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £13,000 per annum Working Monday-Friday, 8:30am-5:30pm 1-hour lunch break 20 days holidays plus bank holidays Additional day off for your birthday Desired Qualities, Skills and Knowledge: Enthusiastic individuals with a passion for technology and a proactive attitude. Strong problem-solving skills and attention to detail. Strong verbal and written communication skills. Someone who thrives in a collaborative environment and is eager to contribute to team success. GCSE Grade 5 in English and grade 4 in Maths is required for this role Your Training with Baltic: This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.