Customer Service Administrator
This is an excellent opportunity to join this family run business as a Customer service administrator, this is a very successful Business and as the company is growing so is the team.
You will be an experienced Customer services administrator who is looking for a new challenge within the exciting world of entertainment
* Based in Epsom
* £26,000 salary
* Monday – Friday, 9am – 5.30pm
* 20 days holiday + bank holidays
* Onsite parking
Customer service administrator
Job specification:
* Answering emails/phone calls from customers and solving issues.
* Follow the complaints procedure and logging all correspondence.
* Liaising with suppliers and couriers to help organise customer requests.
* Provide troubleshooting advice and arranging spare parts to be delivered.
* Logging customers who may require on site engineer visits.
* Dealing with returns – working closely with the supplier and shipping company.
* Liaising with Engineers and scheduling installations.
* Generating reports for management.
* Implement systems and procedures.
* Check and respond to Google reviews.
* Working on a ticketing system.
Person specification:
* Minimum 2 years’ customer service experience with an eye for detail.
* Excellent customer service.
* Handling and resolving problems or experience scheduling.
* A technical mind would be an advantage.
* Able to multi task and prioritise.
* Able to deal calmly and effectively with customers and bring the matter to a satisfactory conclusion.
* Good computer literacy (all systems used are computer based and many products we sell have computer systems driving them).
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer