Head of operations

Job Description

Head of Operations

London based (4 days in the office)


I am working exclusively with a global streetwear brand who is looking for a Head of Operations to join their team. This is a brand new role to the business and you will be owning everything from supply chain, logistics, international expansion and managing the Community Experience team.


The role:

* Lead the end-to-end supply chain, from inbound logistics to last-mile delivery, ensuring efficiency and cost-effectiveness.
* Build a strong global shipping strategy, balancing cost, speed, and customer experience across key markets.
* Assess and future-proof warehousing needs, ensuring effective set up to scale efficiently.
* Develop a global logistics strategy to support expansion and localisation in key international markets.
* Develop and monitor KPIs for fulfilment, shipping, and logistics (e.g. shipping times, order accuracy, cost per order).
* Identify and implement technology solutions to improve efficiency in order management, tracking, and warehousing.
* Build a high-performance operations team, ensuring they are aligned with business objectives.
* Coach, mentor, and develop the Community Experience Team, empowering them to deliver outstanding customer interactions while nurturing a high-performance, results-oriented environment.