What's involved with this role: Temporary Business Support Officer/ Admin - Localities Team Reference no: S Hams 5257095 Pay Rate: £12.59 per hour PAYE 37 Monday – Friday, normal working hours This opening assignment is for 3 months City: TOTNES This role is predominantly working from home, with the occasional need to travel to Totnes or Tavistock. The Business Support Officer is a vital part of the localities team. They are the link between the services and customers we support, and the wider Community Services team. They work closely with the senior localities team to develop and manage recording and reporting processes, allocate ad hoc work requests; liaise with customers; generate reports; answer queries; manage the inbox and Liberty processes. While managing these processes they will be looking for ways to streamline the ways of working and make efficiencies. This role requires organisation, enthusiasm and dedication to take responsibility for a demanding and critical function. Key responsibilities: Managing and responding to incoming work requests from the public and allocate to the Localities team Act as part of a support network for mobile based lone workers in Community services team Provide timely and friendly responses to enquiries across a variety of communication channels Act as an ambassador of the Council and provide excellent customer service Form an excellent working relationship with colleagues to help deliver shared priorities Support all environmental enforcement processes by sending communications to residents, liaising with other departments, tracking cases, and providing reports. Escalate issues or areas for concern to the Senior Localities team Provide administrative support for service projects as required Prioritise tasks effectively and manage workload, providing timely updates and monthly reports Produce minutes at team meetings and distribute actions Share important team messages and provide administrative support for special events and emergencies Qualifications: Good standard of general education including GCSE at grade C/level 4 or above or equivalent in English and Maths. Good standard of IT literacy, specifically with MS Excel and Word. Experience: Previous experience in a business support/administration role. Skills & Abilities: Excellent written and verbal skills. Excellent customer service skills. Able to work as part of a team and under own initiative. Able to perform effectively under pressure consistently. Proficient in use of IT, particularly MS excel and word. Well organised and methodical. Excellent attention to detail and accuracy. Solution focused with a flexible working approach. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address. Please feel free to apply to us directly via jobstclrec.com by quoting the job reference and exact job title. To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF. If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles. ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please