Assistant Technical Officer - Homecare Support
Northampton General Hospital is an acute NHS trust with a highly respected pharmacy service. As a Trust, we pledge to provide the best possible care with patient safety and quality at the heart of all we do.
We have an exciting opportunity for an Assistant Technical Officer to join the team. The Homecare department has seen significant growth with over 2500 patients accessing homecare services across an array of therapeutic indications. The successful candidate will be working closely with multi-disciplinary teams across the Trust to maintain current relationships by providing their expertise in ensuring a smooth transition of care for patients between hospital and homecare services.
The role will suit an innovative and progressive individual who will be fundamental in the development of department processes. They will be integrated within a team tasked with delivering on our responsibilities to ensure the cost-effective and appropriate prescribing of homecare medicines.
Previous homecare and high-cost medicine experience is desirable but full training will be provided.
If you are an enthusiastic, self-motivated, committed individual who is keen to develop your skills further then we would like to hear from you.
Main duties of the job
1. The post holder will be expected to dispense homecare prescriptions, process invoices, reconcile account statements and highlight discrepancies.
2. To accurately perform (under the supervision of qualified staff) a range of routine and non-routine tasks in the Pharmacy which do not require the knowledge, skills and training of a BTEC/NVQ 3 qualified Pharmacy Technician.
3. To provide administrative and clerical support to the Homecare service.
Job responsibilities
1. To dispense homecare prescriptions, process invoices and highlight discrepancies.
2. To collect prescriptions from clinical teams.
3. To raise orders and virtually dispense items supplied via homecare items using the EMIS pharmacy system.
4. To check prescription renewals against the pharmacy homecare database to ensure appropriate and timely processing.
5. To forward prescriptions to homecare providers, recognising the need to arrange urgent deliveries.
6. To progress chase prescriptions/deliveries/invoices to ensure a timely and efficient service is provided, escalating issues to the Homecare and High-cost Medicines Support Officer as necessary.
7. To virtually receive and book in homecare goods.
8. To check proof of delivery against prescription and invoice and resolve discrepancies where appropriate.
9. To highlight any discrepancies to the Homecare and High-cost Medicine Support Officer.
10. To contact service users or providers to resolve queries, referring to Homecare Pharmacy Technicians as necessary under the direction of the Advanced Pharmacy Technician.
11. To maintain invoice log and filing system.
12. To reconcile monthly homecare provider statements.
13. To monitor homecare inbox and respond to stakeholders as appropriate.
Person Specification
Education, Training and Qualifications
* Four GSCEs at grade C or above, including English, Maths and Science (or equivalent Level 2 Numeracy and Literacy or CSE grade 1).
* NVQ2 in Pharmacy Services or equivalent course accredited by GPhC relevant to work undertaken.
* Boots or NPA dispensing qualification.
Knowledge and Experience
* Recent hospital experience.
* Awareness of how incidents happen.
* Dealing with customers/patients in person or by telephone.
* Keyboard work.
* Audit.
* Working in a community hospital or similar pharmacy.
* Other experience in the Medicine Supply Process.
* Pharmacy practice and procedures, law and ethics, and drug tariff.
* Computerised stock control systems.
Skills
* Excellent communication, written and oral.
* Ability to work alone and as a team member.
* Attention to detail, accurate in work.
* Able to work systematically.
* Ability to prioritise.
* Ability to work effectively under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £24,071 to £25,674 a year Per annum / pro rata
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