Location: Houghton Le Spring
Type: Full-Time
Company Description
clixifix®, part of SmartCraft, is a leading construction technology company in the UK focused on simplifying customer care for house builders, contractors, and Housing Associations. The platform streamlines defect and repair management, communication flow, and reporting, all in one secure place. It offers a web-based solution with no software download required, enabling users to access it from anywhere with an internet connection.
Overview
We are looking for a dynamic SaaS Product Manager to drive growth, user adoption, and product excellence through a blend of data-driven insights, cross-functional collaboration, and hands-on experimentation. As a key position within our organisation, the Product Manager will play a vital role in translating our Product Vision into actionable goals, outcomes, and initiatives. Collaborating with engineering, design, marketing, sales, customer support, and customer success teams, you will optimise the product experience, increase engagement, and ensure alignment with strategic objectives. You will also mentor our UXI professional, who is keen to grow into a product-focused role, fostering collaboration and cross-functional development.
Responsibilities:
Aligning with Product Vision
Responsible: Break down the Product Vision into actionable goals, outcomes, and initiatives.
Accountable: Work with stakeholders to ensure alignment with business strategy.
Consulted: Gather input from cross-functional teams to shape initiatives that support goals and outcomes.
Informed: Communicate progress and adjustments to the wider organisation.
Growth Opportunities Identification
Responsible: Analyse user behaviour, market trends, and customer feedback to identify opportunities that align with defined goals and outcomes.
Accountable: Present findings to support prioritisation.
Consulted: Collaborate with tech, marketing, sales, customer support, and customer success teams for input.
Informed: Share outcomes of discussions with relevant stakeholders.
Experimentation and Hypothesis Testing
Responsible: Design and execute experiments to validate initiatives, focusing on delivering measurable outcomes.
Accountable: Ensure that experiments align with overarching goals and contribute to defined outcomes.
Consulted: Engage engineering and design teams to implement experiments effectively.
Informed: Report findings and recommendations to stakeholders.
Cross-Functional Collaboration
Responsible: Facilitate alignment between teams to deliver initiatives that support product goals.
Accountable: Ensure that teams have a shared understanding of objectives and timelines.
Consulted: Work with stakeholders to iterate and refine initiatives.
Informed: Keep all relevant parties updated on progress and roadblocks.
Product Performance Monitoring
Responsible: Track performance metrics to measure progress against goals and outcomes.
Accountable: Identify and prioritise areas for optimisation based on data insights.
Consulted: Work with data analysts, customer support, and success teams to interpret data.
Informed: Provide regular updates to peers in the management team and other stakeholders on performance.
Champion Data-Driven Culture
Responsible: Advocate for data-led decisions and ensure initiatives are backed by evidence.
Accountable: Train teams on using data to inform decisions and track progress against outcomes.
Consulted: Engage with industry experts to stay current on trends and best practices.
Informed: Keep leadership informed about efforts to strengthen a data-driven culture.
Qualifications and Skills
Experience:
* Minimum of 5 years’ experience in product management, with a focus on SaaS and goal-driven frameworks.
* Strong understanding of aligning goals, outcomes, and initiatives with a Product Vision.
Technical Skills:
* Proficient in analytics tools (e.g., Google Analytics, Mixpanel) and product management platforms (e.g., JIRA, Aha!, Clickup).
* Experience in designing and executing initiatives that deliver measurable outcomes.
Soft Skills:
* Excellent communication and collaboration abilities.
* Strong problem-solving and analytical thinking.
* Ability to articulate and execute a Product Vision through clear goals and initiatives.
* Ability to mentor and develop team members, fostering a collaborative and growth-oriented environment.