Job summary We are looking for enthusiastic individuals to provide receptionist and administrative duties to support the patient pathway through our practice. Our friendly practice is looking for a kind, well organised and motivated individual to join our professional, fun team as a receptionist. The job entails greeting, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. You will be required to work a 36 hour week in shifts to ensure that the role is covered from 8am to 8pm (early shift is 8am to 4pm and late shift is either 11am-7pm or 12pm to 8pm). Main duties of the job The role involves helping our patients with appointments and queries and managing a wealth of administrative tasks. You will be working alongside our doctors and nurses. You need to like interacting with people, be able to think and act very fast and be confident with computers. You must have a professional approach to your work, be confident, assertive and have excellent communication skills. Training will be provided to equip the job holder with the necessary skills. About us Our 3 practices serve a combined list of 30,000 patients under a single partnership. Each has its own list, dynamics, and character. We team up for peer support and education, with common back-office systems. In this way, we achieve more together than we could separately. You may have the opportunity to work across the sites. Date posted 17 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A2431-25-0000 Job locations 249 Garratt Lane London SW18 4DU The Haider Practice 162 St. John's Hill London SW111SW 114 Augustus Road London SW19 6EW Job description Job responsibilities Please read the full job description attached before applying. Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Main Responsibilities: To ensure that patients and visitors are greeted courteously and are dealt with in an efficient and friendly manner at all times To book patients in on arrival To make computer appointments both at the front desk and over the telephone To take requests for home visits and enter details onto computer in accordance with Practice Visits policy To act as a point of call for all enquiries from patients and respond to any requests for assistance To enter details of new patient registrations onto the computer To assist doctors in surgery with ad hoc requests (i.e. make hospital appt on behalf of patient) To enter details of new patient registrations onto EMIS To receipt all payments received at front desk in respect of payments for travel vaccinations etc To carry out data entry for repeat prescriptions as and when required To pull medical records in preparation for doctors surgeries and nurses clinics To return medical records to file and file all incoming correspondence To ensure that waiting room areas are kept tidy To develop good working relationships with both internal and external contacts Job description Job responsibilities Please read the full job description attached before applying. Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Main Responsibilities: To ensure that patients and visitors are greeted courteously and are dealt with in an efficient and friendly manner at all times To book patients in on arrival To make computer appointments both at the front desk and over the telephone To take requests for home visits and enter details onto computer in accordance with Practice Visits policy To act as a point of call for all enquiries from patients and respond to any requests for assistance To enter details of new patient registrations onto the computer To assist doctors in surgery with ad hoc requests (i.e. make hospital appt on behalf of patient) To enter details of new patient registrations onto EMIS To receipt all payments received at front desk in respect of payments for travel vaccinations etc To carry out data entry for repeat prescriptions as and when required To pull medical records in preparation for doctors surgeries and nurses clinics To return medical records to file and file all incoming correspondence To ensure that waiting room areas are kept tidy To develop good working relationships with both internal and external contacts Person Specification Qualifications Essential GCSE grade A to C in English and Maths Experience Essential Ability to work well as part of a team Ability to communicate with people at all levels Ability to work under pressure and use initiative Good verbal/written communication skills and basic numeracy Ability to maintain absolute patient confidentiality Must be flexible and able to adapt to change Clerical experience Basic keyboard skills Desirable Previous health service/General Practice experience Person Specification Qualifications Essential GCSE grade A to C in English and Maths Experience Essential Ability to work well as part of a team Ability to communicate with people at all levels Ability to work under pressure and use initiative Good verbal/written communication skills and basic numeracy Ability to maintain absolute patient confidentiality Must be flexible and able to adapt to change Clerical experience Basic keyboard skills Desirable Previous health service/General Practice experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Brocklebank Group Practice Address 249 Garratt Lane London SW18 4DU Employer's website https://www.brocklebank-practice.co.uk/ (Opens in a new tab)